FULL-TIME 3p-11p Front Desk Agent

Concord Hospitality is a leading company in the hotel industry known for its commitment to quality, integrity, community involvement, profitability, and fostering a fun work environment. As a respected name in hospitality, Concord Hospitality operates various hotels that prioritize exceptional guest experiences and a respectful, inclusive culture for their associates. The company proudly upholds its Associate First policy, which reinforces the value they place on their employees. At Concord Hospitality, employees are more than just staff; they are part of a family that supports professional growth and personal development through comprehensive training programs and educational assistance opportunities.

The Front Desk and Guest Care position at Concord Hospitality is a pivotal role within the hotel, serving as the primary point of interaction between the hotel and its guests. Employees in this role are essential to crafting memorable guest experiences by offering attentive, responsive, and friendly service. The role demands individuals with a passion for hospitality, excellent communication skills, and a keen sense of responsibility. Front Desk and Guest Care team members are entrusted with a variety of duties, including efficiently assisting guests, handling reservations, processing payments, and addressing any guest concerns with professionalism and care. This full-time position offers competitive pay and a comprehensive benefits package, including medical, dental, and vision plans, a 401K Retirement Program with company contributions, complimentary hotel stays, and various discounts.

Beyond the day-to-day responsibilities, these associates enjoy a supportive and engaging work culture characterized by respect, teamwork, and ongoing opportunities for skill enhancement through classroom training and an advanced Learning Management System. The company also collaborates with the University of Phoenix to provide education assistance programs, enabling employees to pursue further studies related to hospitality with tuition discounts. Working at the front desk means being at the heart of the hotel’s operations, where each interaction with guests can positively shape their overall experience. Concord Hospitality values individuals who bring enthusiasm, reliability, and a commitment to upholding the highest hospitality standards, making this role ideal for those who thrive in a service-oriented environment and seek growth within the hospitality sector.