
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.40
Benefits
Paid Time Off
Holiday pay
Quarterly sales bonus payout
401k matching contribution
Paid parental leave
Medical benefit plans
Dental benefit plans
Vision benefit plans
health savings accounts
flexible spending accounts
Life insurance
short term disability
long-term disability
critical illness insurance
accident insurance
Employee assistance program
Financial wellness tools
associate discounts
Pet insurance
Job Description
Lovesac is a dynamic and rapidly growing furniture company known for its commitment to innovating and designing adaptable, washable, and expandable furniture solutions that provide unparalleled comfort to its customers. Founded on the principle of delivering Total Comfort, Lovesac's products such as the iconic Sacs and customizable modular sectional Sactionals are crafted not only to enhance living spaces but also to reduce environmental impact through sustainable materials like repurposed Durafoam. The company’s mission, Designed for Life, reflects its dedication to creating furniture that evolves with customers’ lifestyles, offering comfort that lasts a lifetime.
Lovesac's workplace culture is rooted in values that emphasize ambition, teamwork, conscious operations, and the importance of love in driving business success. This culture, termed Top Ambition, encourages employees to think big and strive for excellence while making positive impacts in their communities and the environment. The company fosters a supportive and motivating work atmosphere where team members are empowered to innovate and grow both personally and professionally.
The Full Time Lovesac Sales Associate role is a key player in this vibrant retail environment. Associates will be responsible for delivering exceptional customer experiences by helping clients explore and design furniture solutions that fit their unique styles and living spaces. The position requires team members to lead by example, engage proactively with customers, and collaborate closely with peers to meet and exceed sales goals. This role is not just about selling products—it’s about building lasting relationships and embodying the brand’s values through every interaction.
Sales associates will utilize a variety of sales techniques, customer service standards, and company tools to ensure seamless and effective client engagement. They will take an active role in guiding customers through the sales process, managing quotes, and supporting post-sale relationships, while engaging with new product launches, promotions, and company initiatives. Associates will also contribute to maintaining an inviting store atmosphere, support operational tasks, and uphold company policies to ensure a safe and positive shopping experience.
This role demands flexibility, as team members are expected to work flexible hours including evenings, weekends, and holidays, and may be required to travel occasionally for meetings, vendor visits, or to assist at other locations. With a strong emphasis on product knowledge and customer-centric values, the Full Time Lovesac Sales Associate position offers an exciting opportunity for individuals passionate about retail sales, customer service, and making a meaningful impact through their work.
Lovesac's workplace culture is rooted in values that emphasize ambition, teamwork, conscious operations, and the importance of love in driving business success. This culture, termed Top Ambition, encourages employees to think big and strive for excellence while making positive impacts in their communities and the environment. The company fosters a supportive and motivating work atmosphere where team members are empowered to innovate and grow both personally and professionally.
The Full Time Lovesac Sales Associate role is a key player in this vibrant retail environment. Associates will be responsible for delivering exceptional customer experiences by helping clients explore and design furniture solutions that fit their unique styles and living spaces. The position requires team members to lead by example, engage proactively with customers, and collaborate closely with peers to meet and exceed sales goals. This role is not just about selling products—it’s about building lasting relationships and embodying the brand’s values through every interaction.
Sales associates will utilize a variety of sales techniques, customer service standards, and company tools to ensure seamless and effective client engagement. They will take an active role in guiding customers through the sales process, managing quotes, and supporting post-sale relationships, while engaging with new product launches, promotions, and company initiatives. Associates will also contribute to maintaining an inviting store atmosphere, support operational tasks, and uphold company policies to ensure a safe and positive shopping experience.
This role demands flexibility, as team members are expected to work flexible hours including evenings, weekends, and holidays, and may be required to travel occasionally for meetings, vendor visits, or to assist at other locations. With a strong emphasis on product knowledge and customer-centric values, the Full Time Lovesac Sales Associate position offers an exciting opportunity for individuals passionate about retail sales, customer service, and making a meaningful impact through their work.
Job Requirements
- 18 years of age or older
- High-school diploma or equivalent
- Minimum of 2 years’ experience in retail sales or customer service role
- Able to work flexible hours including evenings, weekends and holidays
- Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach
- Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property
- Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner
- Must be able to move objects including medium to large furniture items up to 75 pounds from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
- This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing
- Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators, goals and deadlines
- Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite
- Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ experience in retail sales or customer service role
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong product knowledge and ability to educate customers
- Proficiency in using technology and CRM systems
- Demonstrated ability to meet sales goals and KPIs
- Problem-solving skills and ability to manage conflict professionally
- Willingness to learn and adapt to new company initiatives and processes
Job Duties
- Act as a role model on the team by consistently and expertly engaging with customers and demonstrating the behaviors, sales techniques and customer service standards to build brand loyalty
- Lead by example through exceptional client engagement, proactive selling and a commitment to achieving sales goals while fostering a positive team environment
- Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships
- Collaborate with team members to review open customer quotes, follow up with customers to drive conversion while ensuring a seamless sales experience
- Champion new company initiatives including products and promotions to drive adoption, engagement and sales performance
- Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration, motivation and leading by example
- Demonstrate a strong understanding of product knowledge, able to effectively demo, assist, and educate customers
- Proactively conduct and model effective customer outreach using company provided tools and communication methods
- Quickly identify and resolve customer issues, ensuring a positive shopping experience
- Maintain a welcoming and visually appealing store by following visual merchandising standards
- Support with store operations including but not limited to opening and closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards
- Utilize company tools, sales data and reports to prioritize tasks and support daily operations
- Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store
- Assist Store Management with additional responsibilities that include service or operation functions
- Perform other duties as assigned by Management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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