FT-Front Desk Agent

JW Marriott Bethesda, located at 5151 Pooks Hill Rd in Bethesda, Maryland, is part of Marriott International's luxury portfolio, known globally for delivering exceptional hospitality experiences in gateway cities and distinctive resort locations. JW Marriott prides itself on a commitment to its associates with a focus on training, development, and fostering a community where associates feel valued and inspired. As a luxury hotel under the Marriott brand, JW Marriott Bethesda offers a work environment that emphasizes holistic well-being and professional growth, upholding the legacy of company founder J. Willard Marriott. The hotel provides guests with unparalleled service and comfort, aiming to create memorable and unique stays during every visit. JW Marriott aims to be a place where associates can do their best work, begin their purpose, belong to a global team, and become the best version of themselves.

The Front Desk Agent role at JW Marriott Bethesda is a dynamic position that combines guest engagement at the front desk with occasional shuttle driving responsibilities. This full-time, non-management role offers a pay range of $20.23 to $21.75 per hour, positioning the agent as a critical contributor to the overall guest experience. Front Desk Agents, known as Guest Experience Experts at JW Marriott, do far more than check guests in and out. They are entrusted with guiding guests through their entire stay with a thoughtful, heartfelt, and forward-thinking approach to service. This role requires delivering a wide range of services including operational processing, addressing guest requests, completing reports, and sharing insights about the local area to enhance the guest experience.

Success in this role depends on maintaining a safe workplace, adhering to company policies, protecting assets, and ensuring that personal appearance and communication are held to professional standards. The position is physically active, requiring standing, sitting, or walking for extended periods, and handling objects weighing up to 10 pounds. The role also demands flexibility to perform a variety of reasonable duties as needed to ensure a seamless guest experience. JW Marriott offers a supportive, equal opportunity work environment that values diversity and inclusivity, ensuring all associates have access to opportunities regardless of background, disability, veteran status, or any other protected characteristics. The company offers comprehensive benefits to support associates' well-being, career growth, and personal lives, fostering a positive and engaging workplace where employees can thrive and deliver the unmistakable quality of Marriott hospitality.