FT Food Runner/DRA

Marriott International is a global leader in the hospitality industry, renowned for its diverse portfolio of hotels and resorts that cater to travelers seeking comfort, luxury, and exceptional service. Among its esteemed brands is JW Marriott, which represents the luxury segment of Marriott's portfolio, boasting over 100 properties in prominent gateway cities and distinctive resort locations worldwide. With a commitment to excellence, innovation, and culture, Marriott International provides guests with memorable experiences while fostering a collaborative and inclusive work environment for its associates. The company emphasizes equal opportunity, valuing the unique backgrounds, talents, and experiences of every team member, and is dedicated to providing access to opportunity and non-discrimination on any protected basis. Marriott's dedication to upward mobility and associate well-being is apparent in its focus on training, development, recognition, and holistic well-being initiatives.

The role of a Guest Service Support Expert at JW Marriott in Des Moines, Iowa, is pivotal in delivering the brand promise of "Wonderful Hospitality. Always." This full-time, non-management position pays between $15.00 and $17.50 per hour and is tip eligible, reflecting the direct impact this role has on guest satisfaction. The Guest Service Support Expert is responsible for facilitating seamless food and beverage operations by taking the initiative to perform a wide range of supportive tasks. These duties include setting tables, assisting kitchen staff, cleaning work areas, replenishing supplies, and ensuring that every transaction enhances the guest experience. The role requires standing, sitting, or moving for extended periods, navigating various floor surfaces, managing menu verification, and performing physical tasks like lifting and carrying items up to 25 pounds independently, with assistance for heavier loads.

Success in this position depends on adherence to company policies, maintaining quality standards, and presenting a professional appearance and communication style. The Guest Service Support Expert contributes significantly to creating a safe and welcoming workplace, ensuring guests receive top-quality service, reminiscent of JW Marriott's luxury standards. The role demands a hands-on, proactive approach to daily tasks, balancing operational efficiency with personalized guest interactions. Preferred qualifications include a high school diploma or GED equivalent, with prior experience in a food and beverage environment seen as advantageous but not mandatory. This position offers an excellent opportunity for individuals seeking to begin or grow their career in hospitality within a globally respected brand that values employee inclusion, development, and satisfaction. Joining JW Marriott means becoming part of a global team devoted to excellence, community, and the respected tradition of hospitality. You have the chance to contribute to a brand that not only prioritizes guest happiness but also deeply cares for its associates, creating a supportive and enriching professional atmosphere that encourages personal and professional growth.