Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
diversity and inclusion programs
Job Description
JW Marriott Des Moines is a luxury hotel that is part of Marriott International's prestigious portfolio, known for its impeccable hospitality and exceptional guest experiences. Located at 700 Grand Ave in Des Moines, Iowa, this hotel is a premier destination for travelers seeking a blend of comfort, elegance, and top-tier service. JW Marriott prides itself on creating an inclusive work environment where employees feel valued and empowered to deliver exceptional guest service. The hotel emphasizes a culture of respect, innovation, and holistic well-being among its staff, fostering a community that supports continuous learning, development, and recognition. JW Marriott's commitment to diversity and inclusion aligns with Marriott International's global promise to provide equal employment opportunities and celebrate the unique backgrounds and talents of all associates.
The Guest Service Expert position at JW Marriott Des Moines is a full-time, non-management role in the Food and Beverage & Culinary category, offering an hourly wage between $15.00 and $17.50 plus tips. This role focuses on more than just serving food; it encapsulates creating memorable and unique experiences for guests through attentive service and collaboration with different hotel departments. Guest Service Experts take initiative by setting tables, assisting in the kitchen, cleaning work areas, and restocking supplies to ensure all aspects of service contribute seamlessly to the guest experience. The job requires physical stamina to perform a variety of tasks such as standing, walking for extended periods, maneuvering on uneven or slippery surfaces, and handling items up to 50 pounds. Attention to detail, professionalism in appearance and communication, and adherence to Marriott’s quality and safety standards are fundamental to succeeding in this role. Joining JW Marriott Des Moines means becoming part of a global team dedicated to hospitality excellence and a workplace where you can thrive, achieve your purpose, and grow into your best self.
The Guest Service Expert position at JW Marriott Des Moines is a full-time, non-management role in the Food and Beverage & Culinary category, offering an hourly wage between $15.00 and $17.50 plus tips. This role focuses on more than just serving food; it encapsulates creating memorable and unique experiences for guests through attentive service and collaboration with different hotel departments. Guest Service Experts take initiative by setting tables, assisting in the kitchen, cleaning work areas, and restocking supplies to ensure all aspects of service contribute seamlessly to the guest experience. The job requires physical stamina to perform a variety of tasks such as standing, walking for extended periods, maneuvering on uneven or slippery surfaces, and handling items up to 50 pounds. Attention to detail, professionalism in appearance and communication, and adherence to Marriott’s quality and safety standards are fundamental to succeeding in this role. Joining JW Marriott Des Moines means becoming part of a global team dedicated to hospitality excellence and a workplace where you can thrive, achieve your purpose, and grow into your best self.
Job Requirements
- high school diploma or equivalent
- no prior related experience required but previous food service experience is preferred
- no supervisory experience required
- no licenses or certifications required
Job Qualifications
- high school diploma or equivalent
- ability to read and verify menu information
- physical ability to perform required movements and tasks
- willingness to learn and engage in a variety of roles
- ability to work safely and maintain quality standards
Job Duties
- set tables for service
- assist in kitchen tasks
- clean work areas
- restock supplies
- follow company guidelines and procedures
- maintain professional uniform and appearance
- ensure guest satisfaction through attentive service
Job Criteria
Experience
No experience required
Job Location
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