FT Deli Bakery Sales Manager (H)

Food Lion is a well-established supermarket chain that has been serving customers since 1957. It operates primarily in the Southeastern and Mid-Atlantic regions of the United States, employing over 82,000 associates who serve more than 10 million shoppers every week. Food Lion is committed to providing an easy, fresh, and affordable shopping experience, fostering a community-focused retail environment. The company embraces a culture of respect, responsibility, and continuous improvement, ensuring that each customer's experience is pleasant and meets high standards of quality and convenience. With stores strategically located in multiple states, Food Lion maintains a strong presence in the grocery retail sector and continuously strives to adapt to customers' needs through innovative product offerings and exceptional customer service.

This particular role is based at Food Lion’s Store 00809 Deli located at 3037 Legion Rd in Fayetteville, North Carolina. The position is rooted in retail operations with an emphasis on managing deli bakery and HMS department activities. The role supports store management by overseeing daily operations to meet financial and sales goals and fostering strong associate and customer relationships. The focus is not just on meeting financial targets but also on cultivating a positive and inclusive culture aligned with the Food Lion brand strategy. Communication with the management team and all associates is critical, allowing for smooth operations and a collaborative work environment.

The primary purpose of this position is to assist in managing the Deli Bakery HMS department in the absence of the Deli Manager, which includes supervising associates and ensuring that all aspects of department duties are properly executed. This involves scheduling associates to provide exceptional customer service, coaching staff to enhance productivity, and maintaining the overall appearance, safety, and food quality standards in the department. The successful candidate is expected to be a role model for outstanding customer service, demonstrating knowledge of department products and using this expertise to exceed customer expectations.

Operational efficiency is a key component of this role, requiring the use of company tools such as financial reports, scheduling systems, ordering software (CAO), and inventory management systems like the Average Cost Inventory System (ACIS). Responsibilities also include managing labor costs, controlling shrink through coaching and inventory accountability, and ensuring compliance with all local, state, and federal regulations related to food safety, workplace safety, and sanitation.

Maintaining security standards, adhering to company guidelines, policies, and best practices, and demonstrating a neat, well-groomed personal appearance consistent with the company dress code are also essential. The position requires the individual to successfully complete required training, including computer-based training and other aid courses, and to be physically able to meet the job’s demands, which range from lifting and pushing items to standing for extended periods.

This is a dynamic role suitable for individuals who are motivated by leadership challenges, have a passion for customer service excellence, and are eager to develop their skills in retail management with one of the leading grocery store chains in the United States. If you are someone who thrives in a fast-paced environment and enjoys working closely with teams and customers alike, this opportunity at Food Lion offers a platform for career growth and personal achievement in retail operations.