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FT Deli Bakery Sales Manager (H)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays

Job Description

Food Lion is a well-established grocery retail company that has been serving communities since 1957. Operating primarily across 10 Southeastern and Mid-Atlantic states, Food Lion employs around 82,000 associates who collectively provide convenient, fresh, and affordable shopping options to over 10 million customers every week. The company prides itself on delivering a customer-focused shopping experience through its strong commitment to quality, value, and service. Food Lion's expansive footprint and deep community ties position it as a leader in the grocery retail space, emphasizing employee development and superior customer engagement as core elements of its brand strategy.\n\nThe role of the Deli Bakery HMS Department Manager at Food Lion is a dynamic and critical position focused on supporting the store operations to meet financial and sales targets. This role is pivotal in building strong associate and customer relationships while fostering a positive work culture aligned with the Food Lion Strategy. The manager is responsible for overseeing the Deli Bakery HMS department, ensuring that all activities—including labor management, associate coaching, merchandising, and customer service—are executed with excellence. Integral to this role is the leadership and motivation of the store team to uphold the brand's cultural values, promote enthusiastic customer awareness, and consistently deliver fast, easy, flexible, and friendly service that enhances the shopping experience. The position requires the manager to maintain open and effective communication with store leadership and associates across the organization. Operational responsibilities include managing labor productivity, controlling expenses through proper ordering and supply care, adhering to safety and sanitation standards, and ensuring compliance with all regulatory requirements. The role also involves hands-on management of scheduling, inventory control, shrink prevention, promotional activities, and security standards. Additionally, the Deli Bakery HMS Department Manager is expected to exemplify excellent personal appearance and professionalism, meeting the company's dress code and appearance guidelines. The position demands a commitment to continuous learning, including successful completion of computerized training programs, and requires the physical ability to perform duties in various conditions, including handling materials and working in temperature variations. Overall, this role is designed for an enthusiastic leader who is passionate about retail operations excellence and dedicated to driving both associate and customer satisfaction in a fast-paced grocery environment.

Job Requirements

  • Ability to use computers and other communication systems required to perform job functions
  • Ability to push or pull up to 2000 pounds using a pallet jack
  • Bend and lift products weighing up to 15 lbs continuously 25 lbs frequently and 50 lbs on occasion
  • Pull or push up to 75 lbs on occasion
  • Stand 100% of the time with frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials and household cleaners
  • Perform repetitive hand and arm motions
  • Frequent reaching and grasping at waist level occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to checks invoices and other written documents

Job Qualifications

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Effective communication customer service and selling skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job function
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment Accreditation must be maintained while employed in a position requiring accreditation

Job Duties

  • Manage the Deli Bakery HMS Department in the absence of the Deli Manager including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
  • Daily management of labor ie expected live and the coaching of associates to achieve productivity expectation
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
  • Support the achievement of budgeted financial and operating results
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy flexible and friendly customer service all while creating a positive shopping experience for customers
  • Role model outstanding friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers expectations
  • Control stores expenses through proper ordering care for supplies and equipment
  • Understand and use company tools such as financial reports ACIS scheduling productivity ordering CAO and business information systems Understands and utilizes Average Cost Inventory System ACIS
  • Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained
  • Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times should create every other week
  • Ensure that ordering receiving preparation conditioning and displaying of merchandise is done in accordance with policies and guidelines
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Ensure compliance with local state and federal regulations
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Monitor shrink ensuring that inventory is accounted for provide coaching for associates to recognize and prevent losses
  • Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
  • Ensure compliance with local state and federal regulations
  • Adhere to all company guidelines policies and standard practices
  • Maintain security standards
  • Maintain a neat well groomed personal appearance at all times comply with company dress code and personal appearance guidelines
  • Successfully complete Computer Based Training CBT Training Packet and Training Aid courses
  • Must be able to meet the physical requirements of the position with or without reasonable accommodation
  • All other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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