FT Deli Bakery Sales Manager (H)

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

Equal employment opportunity

Job Description

Food Lion is a well-established grocery retail company known for providing fresh, affordable, and convenient shopping experiences to its customers. Founded in 1957, Food Lion has grown to operate across 10 Southeastern and Mid-Atlantic states, serving more than 10 million customers weekly through a dedicated workforce of approximately 82,000 associates. The company is committed to community support, quality products, and excellent customer service, making it a trusted name in retail grocery. Its extensive reach means Food Lion plays a significant role in the retail operations industry, focusing on meeting the needs of diverse customers with evolving demands. Grocery retail, especially in the fresh food departments like deli and bakery operations, requires a balance of operational expertise, customer focus, and compliance with safety and quality standards. This foundation enables Food Lion to maintain its competitive position and reputation in the marketplace.

The Deli Bakery HMS Department Manager role at Food Lion is a critical position responsible for overseeing deli and bakery department operations in the absence of the Deli Manager. This role demands a hands-on leader who can manage daily labor scheduling, associate performance, and customer interactions to meet both sales and financial goals. The manager must foster a positive team culture aligned with Food Lion's brand strategy, ensuring all associates are motivated and productive. This position involves supervising tasks such as ordering, receiving, preparation, merchandise display, and sanitation to maintain department standards. Coordinating with store management and communicating effectively within the organization are key to operational success. The role also requires vigilance in safety compliance and security standards, along with managing shrink to prevent losses. A Certified Food Safety Manager accreditation is mandatory, reflecting the company’s high standards for food safety in all retail operations. This position entails physical demands such as lifting and standing for extended periods, emphasizing the need for a fit and capable individual. Overall, this leadership role is suited for someone with retail operational experience, customer service orientation, and the capability to handle multiple responsibilities in a fast-paced environment, contributing to Food Lion's mission of delivering an excellent shopping experience.

Job Requirements

Ability to use computers and other communication systems required to perform job functions
Ability to push or pull up to 2000 pounds using a pallet jack
Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
Pull or push up to 75 lbs on occasion
Stand 100 percent of the time with frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
Perform repetitive hand and arm motions
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to checks, invoices and other written documents

Job Qualifications

A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Effective communication, customer service, and selling skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job function
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment
Accreditation must be maintained while employed in a position requiring accreditation

Job Duties

Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
Daily management of labor and coaching of associates to achieve productivity expectation
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
Control store's expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Ensure compliance with local, state and federal regulations
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for
provide coaching for associates to recognize and prevent losses
Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Maintain a neat, well-groomed personal appearance at all times
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Must be able to meet the physical requirements of the position, with or without reasonable accommodation
All other duties as assigned