FT Cake DecoratorFT Cake Decorator

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

uniform provided

Equal employment opportunity

Job Description

Food Lion is a leading supermarket chain that has been committed to providing fresh, affordable, and convenient shopping experiences to the communities it serves since its establishment in 1957. With a workforce of approximately 82,000 associates, Food Lion operates across 10 Southeastern and Mid-Atlantic states, catering weekly to over 10 million customers. The company's dedication to quality, customer service, and community engagement has positioned it as a trusted name in the retail grocery sector. It prides itself on not only offering great value products but also fostering a welcoming and supportive environment for both customers and associates. Food Lion emphasizes core values such as integrity, service excellence, and continuous improvement, making it a reputable employer within the retail operations industry.

The Deli Bakery Department at Food Lion seeks dedicated individuals to join as Customer Service Associates. This role is pivotal in ensuring the delivery of high-quality customer service and maintaining the standards set forth in the company's standard practice manual. The position involves responsibilities such as preparing and presenting deli and bakery products attractively, understanding ingredient usage and production standards, and upholding rigorous sanitation and food safety protocols. The ideal candidate will contribute to maximizing sales by engaging customers positively while minimizing waste through the proper handling of merchandise. This role plays a crucial part in creating an enjoyable shopping atmosphere by delivering courteous, efficient, and accurate service to every customer.

Associates in this role are expected to utilize company tools effectively, including inventory management systems like the average cost inventory system (ACIS) and computerized ordering systems (CAO). They must complete all required training programs, including computer-based training (CBT) and practical training aids, to ensure proficiency in job functions and compliance with company policies. Food safety and workplace safety guidelines are paramount, with associates responsible for identifying and correcting unsafe conditions and reporting any accidents promptly. This full-time role is based in the Greensboro, NC location, specifically at 2208 Golden Gate Dr. Food Lion values a neat and professional appearance, with a dress code requiring uniforms including aprons and name badges while on duty.

Job Requirements

High school diploma or equivalent preferred
Must have excellent interpersonal skills
Strong organizational and communication skills
Ability and willingness to learn multiple tasks and technical job requirements
Ability to use technical information effectively
Must meet minimum age requirements
Must meet physical requirements including lifting and standing for long periods
Ability to perform repetitive hand and arm motions
Must adhere to company dress code and safety policies

Job Qualifications

High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
Courteous and helpful to other associates
Understand the use of ingredients, mixes, and icings and coordinates colors
Understand production standards for processing of all product
Follow all technical manuals for processing of product, label placement, etc.
Ensure proper sanitation of department, equipment and proper food handling/preparation
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure compliance with local, state and federal regulations
Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Understand and use company tools such as
average cost inventory system (ACIS) and ordering (CAO)
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Perform all other duties as assigned