
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Equal employment opportunity
Job Description
Food Lion is a well-established grocery retail chain that has been serving communities since 1957. With a strong presence in the Southeastern and Mid-Atlantic states, Food Lion operates with a commitment to providing customers with an easy, fresh, and affordable shopping experience. The company boasts a significant workforce of over 82,000 associates who collectively serve more than 10 million customers weekly. As a part of the Food Lion team, employees are integrated into a company culture that values quality service, food safety, employee safety, and community-oriented operations. The organization's dedication to upholding high standards reflects in their store operations and customer service approach, making it a trusted name in the retail grocery industry.
The role being offered is within the Deli Bakery Department of Food Lion, particularly located at the Store 01523 Deli in Kernersville, North Carolina. This role primarily focuses on delivering excellent customer service in line with Food Lion's standard practice manual. The essential purpose is to maintain product quality and safety, maximize sales through attentive customer engagement, and minimize shrink by adhering to set procedural standards. The position calls for a team player who is enthusiastic about creating a positive shopping experience and who can sustain operational excellence. Responsibilities include understanding food production standards, proper sanitation, correct labeling, safe food handling, and compliance with all company guidelines as well as regulatory requirements. Employees in this role are expected to wear the Food Lion uniform, maintain a neat appearance, and use company tools for inventory and ordering efficiently. The job also involves regular training and embracing Food Lion’s policies on safety and workplace conditions. This is an excellent opportunity for individuals who are eager to build their career in retail operations while contributing to Food Lion's mission of service excellence and community support. The work environment demands physical agility, adherence to safety protocols, and a customer-focused attitude, making it a well-rounded role for candidates with a passion for both the food industry and retail customer service.
The role being offered is within the Deli Bakery Department of Food Lion, particularly located at the Store 01523 Deli in Kernersville, North Carolina. This role primarily focuses on delivering excellent customer service in line with Food Lion's standard practice manual. The essential purpose is to maintain product quality and safety, maximize sales through attentive customer engagement, and minimize shrink by adhering to set procedural standards. The position calls for a team player who is enthusiastic about creating a positive shopping experience and who can sustain operational excellence. Responsibilities include understanding food production standards, proper sanitation, correct labeling, safe food handling, and compliance with all company guidelines as well as regulatory requirements. Employees in this role are expected to wear the Food Lion uniform, maintain a neat appearance, and use company tools for inventory and ordering efficiently. The job also involves regular training and embracing Food Lion’s policies on safety and workplace conditions. This is an excellent opportunity for individuals who are eager to build their career in retail operations while contributing to Food Lion's mission of service excellence and community support. The work environment demands physical agility, adherence to safety protocols, and a customer-focused attitude, making it a well-rounded role for candidates with a passion for both the food industry and retail customer service.
Job Requirements
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
- Pull or push up to 75 lbs on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials
- Frequent reaching and grasping at waist level
- occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Job Qualifications
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Courteous and helpful to other associates
- Understand the use of ingredients, mixes, and icings and coordinates colors
- Understand production standards for processing of all product
- Follow all technical manuals for processing of product, label placement, etc.
- Ensure proper sanitation of department, equipment and proper food handling/preparation
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Understand and use company tools such as
- average cost inventory system (ACIS) and ordering (CAO)
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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