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Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Our establishment is a renowned hotel committed to providing exceptional hospitality and outstanding guest experiences. Known for its warm atmosphere and excellent service standards, our hotel serves as a preferred destination for travelers seeking comfort, convenience, and a friendly environment. Established with the goal of exceeding guest expectations, we pride ourselves on maintaining a dedicated and professional team that ensures every detail of a guest's stay is flawless and rewarding. The hotel's reputation is built on a foundation of consistency, quality, and personalized care, catering to both leisure and business travelers alike.
The Front Desk Agent plays a cri... Show More
The Front Desk Agent plays a cri... Show More
Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a driver’s license and insurability to operate company vehicles
- bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a driver’s license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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