Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
diversity and inclusion programs

Job Description

Des Moines Marriott Downtown is a distinguished full-service hotel located in the heart of Des Moines, Iowa. Known for its elegant accommodations and exceptional service, this Marriott property is part of Marriott International, one of the world's leading hospitality companies. Marriott International is renowned for its commitment to quality, guest satisfaction, and community involvement. The hotel offers a range of amenities including dining options, event spaces, and modern guest rooms, making it a preferred destination for both business and leisure travelers.

The role of Guest Service Expert at Des Moines Marriott Downtown is a vital position within the Food and Beverage & Culinary category. This full-time, non-management position is designed for individuals who are passionate about hospitality and guest service. The Guest Service Expert is responsible for creating a memorable and unique dining experience for guests, ensuring that every interaction contributes positively to the overall ambiance and satisfaction. Candidates should be available to work weekends and be prepared for an active role that involves standing, walking, and physically engaging with the work environment.

This position requires a keen attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced setting. The Guest Service Expert will handle a variety of responsibilities, including setting tables, coordinating with kitchen staff, serving guests, and maintaining cleanliness in work areas. The ability to read and verify menu information accurately is essential. Physical demands such as lifting and moving items up to 50 pounds with assistance are part of the job, emphasizing the need for physical stamina and a hands-on approach.

Marriott International places a strong emphasis on creating a safe and respectful workplace, upholding quality standards, and maintaining a professional appearance at all times. The company’s culture celebrates diversity and inclusion, promoting equal opportunity regardless of disability, veteran status, or other protected categories. As part of Marriott's luxury portfolio, JW Marriott, the role offers access to extensive training, development opportunities, and a supportive work community focused on holistic well-being.

Working at Des Moines Marriott Downtown means joining a global team committed to delivering wonderful hospitality always. Employees are encouraged to bring their best selves to work and grow within a dynamic, innovative company that values its associates as much as its guests. The position offers a platform for individuals with less than one year of related experience to start or advance their career in hospitality. The company fosters an environment where associates can belong to a meaningful community while pursuing their professional goals in a luxury setting. Joining Marriott International guarantees association with a globally recognized brand synonymous with quality service and hospitality excellence.

Job Requirements

  • weekends availability preferred
  • ability to stand, walk, or sit for extended periods
  • capable of lifting up to 50 pounds with assistance
  • must follow company policies and safety protocols
  • professional personal appearance
  • commitment to quality standards
  • effective communication skills

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • strong communication skills
  • ability to multitask in a fast-paced environment
  • attention to detail
  • physical stamina and agility

Job Duties

  • set tables according to standards
  • communicate effectively with kitchen staff
  • interact and serve guests with professionalism
  • clean work areas and supplies
  • manage and verify menu information accurately
  • stand, sit, or walk for extended periods
  • move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance

Job Criteria

Experience

Entry Level (1-2 years)


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