Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Paid Time Off
Training and development opportunities
employee recognition programs
diverse and inclusive workplace environment

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering a culture of inclusivity and opportunity for all associates. As a prominent name in luxury hospitality, Marriott Hotels, including the prestigious JW Marriott brand, embody a dedication to excellence, innovation, and heartfelt service. JW Marriott, part of Marriott International's luxury portfolio, operates over 100 stunning properties located in gateway cities and unique resort destinations worldwide. The brand prides itself on creating a work environment that values its associates, offering opportunities for personal and professional growth, holistic well-being, and a community rich in camaraderie and diversity.

The Guest Service Expert role at Marriott Hotels is more than just a job; it is an opportunity to be part of an extraordinary service experience that leaves a memorable impression on every guest. This full-time position places associates at the heart of the hospitality experience, where exceptional service is delivered with genuine care and professionalism. Guest Service Experts are responsible for a variety of tasks aimed at ensuring guests enjoy every aspect of their meal and visit. These duties include setting tables, maintaining communication with kitchen staff, directly interacting with guests, serving food and beverages, and ensuring the cleanliness and organization of work areas and supplies.

This role requires associates to be on their feet, actively moving around the dining area to meet guests' needs efficiently and courteously. Physical demands include standing, sitting, and walking for extended periods, navigating uneven or slippery surfaces, and handling objects that may weigh up to 50 pounds with assistance. Flexibility, attentiveness, and a hands-on approach to these responsibilities are essential to succeed. Guest Service Experts at Marriott Hotels are expected to uphold the highest quality and safety standards, adhere strictly to company policies, and present themselves professionally in appearance and communication.

Marriott International is dedicated to fostering a diverse and inclusive workplace where all associates can thrive. The company actively supports equal employment opportunities, valuing unique backgrounds, experiences, and perspectives. The commitment to non-discrimination encompasses all protected bases, including disability and veteran status, ensuring a welcoming and supportive environment for all.

At JW Marriott, associates are encouraged to bring their confidence, innovation, and genuine service spirit to their roles. The brand continues the legacy of J. Willard Marriott by prioritizing associate well-being and creating a luxury work environment that supports training, development, and recognition. Joining Marriott Hotels as a Guest Service Expert means becoming part of a global family dedicated to upholding the promise of "Wonderful Hospitality. Always." This opportunity allows associates to perform their best work, find their purpose, and grow within a community that values them for who they are while delivering an exceptional guest experience that defines luxury and warmth worldwide.

Job Requirements

  • high school diploma or g.e.d. equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • ability to move, lift, carry, push, pull objects weighing up to 25 pounds unassisted and up to 50 pounds with assistance
  • ability to work on uneven or slippery surfaces
  • strong interpersonal skills
  • compliance with company policies
  • professional personal appearance

Job Qualifications

  • high school diploma or g.e.d. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • excellent communication skills
  • ability to work in a fast-paced environment
  • customer service oriented

Job Duties

  • set tables
  • communicate effectively with kitchen staff
  • interact with and serve guests
  • clean work areas and supplies
  • handle transactions as part of the guest experience
  • maintain professional appearance and communications
  • ensure compliance with safety and quality standards

Job Criteria

Experience

Entry Level (1-2 years)


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