
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.95 - $27.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Hannaford Supermarkets is a well-established retail grocery company that has been serving communities since 1883. Starting out as a fresh produce vendor in Portland, Maine, Hannaford has grown into a prominent supermarket chain that maintains strong ties to its local roots. The company is dedicated to sourcing fresh, locally produced foods and supports local farmers and producers through its Local program. This program not only celebrates local foods but also helps preserve farmland, local traditions, and jobs. Hannaford is recognized for its commitment to sustainable practices, being the first major supermarket in the United States to ensure that all of its seafood products are responsibly and sustainably harvested. This dedication to quality, sustainability, and community makes Hannaford a trusted name in grocery retail.
The role of Department Manager at Hannaford Supermarkets is crucial to the daily retail operations. This position involves managing a specific department within the store, overseeing everything from merchandise quality and presentation to the level of customer service offered. The Department Manager is responsible for building strong relationships with both associates and customers while fostering a positive and inclusive work environment. This role requires someone who can lead by example through store huddles, role modeling cultural behaviors, and making effective use of available management tools to drive performance. Maintaining excellent store conditions—including appearance, security, safety, and food safety—is a top priority. The Department Manager must ensure that all operations align with the store’s standards and company policies.
This position offers an hourly salary range of $18.95 to $27.25 and requires handling a variety of tasks including staffing, training, inventory control, financial management, and performance evaluation. Effective communication and organizational skills are essential, as the role involves supervising associates, ensuring compliance with food safety certifications, and maintaining accurate records on production, sales, shrinkage, and inventory. The Department Manager must demonstrate strong problem-solving abilities, sound judgment, and the capacity to manage multiple tasks simultaneously. The role also demands physical capability to meet job requirements, including lifting and pushing various weights.
The career opportunity at Hannaford Supermarkets provides candidates with the chance to grow their skills in retail management within a company committed to ethical sourcing, community engagement, and employee development. Hannaford encourages a culture of fairness, dignity, and respect while supporting associates in achieving both personal and professional goals. This role is ideal for experienced department managers or individuals with equivalent experience who are passionate about delivering excellent customer service and contributing to the success of a reputable supermarket chain.
The role of Department Manager at Hannaford Supermarkets is crucial to the daily retail operations. This position involves managing a specific department within the store, overseeing everything from merchandise quality and presentation to the level of customer service offered. The Department Manager is responsible for building strong relationships with both associates and customers while fostering a positive and inclusive work environment. This role requires someone who can lead by example through store huddles, role modeling cultural behaviors, and making effective use of available management tools to drive performance. Maintaining excellent store conditions—including appearance, security, safety, and food safety—is a top priority. The Department Manager must ensure that all operations align with the store’s standards and company policies.
This position offers an hourly salary range of $18.95 to $27.25 and requires handling a variety of tasks including staffing, training, inventory control, financial management, and performance evaluation. Effective communication and organizational skills are essential, as the role involves supervising associates, ensuring compliance with food safety certifications, and maintaining accurate records on production, sales, shrinkage, and inventory. The Department Manager must demonstrate strong problem-solving abilities, sound judgment, and the capacity to manage multiple tasks simultaneously. The role also demands physical capability to meet job requirements, including lifting and pushing various weights.
The career opportunity at Hannaford Supermarkets provides candidates with the chance to grow their skills in retail management within a company committed to ethical sourcing, community engagement, and employee development. Hannaford encourages a culture of fairness, dignity, and respect while supporting associates in achieving both personal and professional goals. This role is ideal for experienced department managers or individuals with equivalent experience who are passionate about delivering excellent customer service and contributing to the success of a reputable supermarket chain.
Job Requirements
- Ability to use computers and other communication systems required to perform job functions
- lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally
- push/pull up to 40 lbs. regularly
- meet established volume and fixed activity standards
Job Qualifications
- Department manager or equivalent experience required
- college degree or equivalent preferred
- must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment
- accreditation must be maintained while employed in a position requiring accreditation
- strong understanding of store operations and total store merchandising techniques
- excellent interpersonal, customer service and communication skills
- excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
- desire and ability to lead and manage associates throughout multiple departments
Job Duties
- Foster a positive and inclusive environment to retain associates and customers
- ensure that all quality standards are met
- manage department operations in accordance with established department standard practices
- ensure the maintenance of the department's appearance and presentation
- hire, train and develop associates to meet the department needs
- attain departmental financial objectives
- supervise performance of all duties and responsibilities of all assigned department associates
- role model outstanding friendly customer service
- use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department
- ensure the maintenance of accurate records of production, shrink, sales and inventory
- provide recognition of accomplishments and offer constructive counseling when necessary
- treat all co-workers with fairness, dignity, and respect
- ensure department associates are properly trained by certified trainers
- ensure all company policies and procedures are followed as outlined
- develop product knowledge in all areas of the assigned department
- use RF (Radio Frequency) unit as needed
- retrieve and organize assigned departments product loads
- assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues
- conduct performance appraisals on all department associates according to company standards
- maintain effective work schedules to meet production and customer service standards as well as associate's personal needs
- understand and use company tools such as MPP, financial reports, scheduling, ordering and business information systems
- ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories
- maintain solid communication in the department and throughout the organization
- observe and ensure compliance with company sanitation, safety and food safety standards
- understand the causes and means for resolving and limiting shrink
- have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program
- perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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