(FSD) Airport General Manager

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $59,700.00 - $94,900.00

Work Schedule

Flexible

Benefits

flight privileges

Discount Program

vacation

Sick Time

floating holidays

medical plan options

Dental Insurance

Vision Insurance

personal accident insurance

Life insurance

flexible spending accounts

long term disability

401(k)

Paid training

paid parking

Transportation assistance

Participation in the UGE annual incentive plan

Job Description

United Ground Express (UGE) is a prominent regional airline services provider, operating as a vital connective tissue within the aviation and travel industry. Specializing in ground handling services for United Airlines, UGE ensures seamless coordination of passenger and baggage operations to facilitate an efficient and pleasant travel experience for customers across various regional airports. UGE's focus on operational excellence, customer service, and safety has positioned it as a leader in the regional airline support sector, committed to delivering quality service that meets the highest standards of the aviation community. The company's operations are carried out with a dedication to inclusivity, compliance, and continuous improvement, supporting employees to grow within a dynamic and fast-paced environment.

The role of General Manager at the Sioux Falls Regional Airport station represents a key leadership position within UGE. As General Manager, you will be entrusted with overseeing all aspects of the station's daily operations, financial performance, and team management, making your contribution critical to the overall travel experience of customers at the station. This is a full-time, highly responsible role where you will direct operational staff, monitor performance metrics, and ensure compliance with all safety and security regulations. You will be expected to foster a positive workplace by motivating and coaching your team, maintaining high standards of professionalism, and creating an inviting environment for both customers and employees. This position demands a leader with strong interpersonal skills, decisive problem-solving capabilities, and a flexible work schedule to handle operational challenges effectively.

In this capacity, you will drive the station's success through meticulous budget management, staffing forecasts, and operational adjustments designed to improve service delivery. Your responsibilities also include maintaining the station's physical facilities, managing vendor contracts, and building collaborative relationships with airport authorities, governmental agencies such as the FAA, TSA, and CBP, and internal UGE divisions. A significant part of your role involves soliciting customer feedback to continuously enhance the traveler's experience and responding calmly and effectively to periods of high volume or irregular operations. By setting a positive example and ensuring compliance with station controls and internal audit standards, you will contribute significantly to the sustained excellence of UGE's operations at Sioux Falls Regional Airport.

Job Requirements

Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Strong problem-solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Strong leadership skills, with the ability to motivate and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations
Previous service or operational experience required
Previous supervisory experience required
College degree or equivalent work experience required

Job Qualifications

Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Strong problem-solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver’s license
Strong leadership skills, with the ability to motivate and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends
Previous service or operational experience required
Previous supervisory experience required
College degree or equivalent work experience required

Job Duties

Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
Ensures compliance with safety requirements including security checkpoint and GSC responsibilities
Sets a positive example for the station team to ensure excellent customer service
Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
Demonstrates a calm demeanor during periods of high volume or irregular operations
Provides coaching and direction to the station team to achieve operational goals
Manages the operations budget, staffing forecasts and resource requirements
Responsible for maintaining station facilities, equipment, and professional appearance standards
Responsible for compliance with Station controls and Internal Audit standards
Maintain strong working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, CBP), and internal divisions
Manage vendor service contracts as required
Performs other duties as assigned