
Job Overview
Compensation
Hourly
Range $18.57 - $19.07
Benefits
associate discount
Employee assistance program
Smoking cessation support
Bereavement leave
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
Credit union membership
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
health care flexible spending account
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance
Job Description
Marshalls is a dynamic retail brand under the umbrella of TJX Companies, which is a Fortune 100 company and recognized as the world’s leading off-price retailer. TJX operates a variety of retail stores including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, with four global Home Offices and Distribution Centers. Known for its vibrant and inclusive culture, the company fosters diversity, collaboration, and personal development among its employees. Marshalls, in particular, offers an engaging shopping experience by providing customers with a wide range of high-quality merchandise at discounted prices. With a strong emphasis on customer satisfaction, operational excellence, and innovation, Marshalls represents a compelling workplace for individuals looking to grow their careers in retail and customer service sectors.
This role at Marshalls involves delivering an outstanding customer experience that consistently meets high standards of satisfaction. Employees in this position are expected to engage with customers proactively, embody the company’s customer experience principles, and maintain a clean, organized, and visually appealing store environment. The role includes adhering strictly to operational, merchandising, and loss prevention procedures while supporting the overall business needs by being cross-trained in various store functions. From accurately processing transactions to supporting store culture and maintaining safety protocols, the role offers a comprehensive experience in retail operations. Employees are valued for their honesty, integrity, and respect in fostering a positive store environment. This position requires flexibility, strong communication skills, and the ability to multitask effectively in a fast-paced retail setting. The starting pay range for this role is $18.57 to $19.07 per hour, with the actual pay determined by one’s skills, qualifications, and experience. Benefits offered are robust and designed to support employees’ well-being and professional growth, including health insurance, retirement plans, discounts, and paid leave. By joining Marshalls, you become part of a global family dedicated to making a positive impact in the retail industry through excellence in service and operational efficiency.
This role at Marshalls involves delivering an outstanding customer experience that consistently meets high standards of satisfaction. Employees in this position are expected to engage with customers proactively, embody the company’s customer experience principles, and maintain a clean, organized, and visually appealing store environment. The role includes adhering strictly to operational, merchandising, and loss prevention procedures while supporting the overall business needs by being cross-trained in various store functions. From accurately processing transactions to supporting store culture and maintaining safety protocols, the role offers a comprehensive experience in retail operations. Employees are valued for their honesty, integrity, and respect in fostering a positive store environment. This position requires flexibility, strong communication skills, and the ability to multitask effectively in a fast-paced retail setting. The starting pay range for this role is $18.57 to $19.07 per hour, with the actual pay determined by one’s skills, qualifications, and experience. Benefits offered are robust and designed to support employees’ well-being and professional growth, including health insurance, retirement plans, discounts, and paid leave. By joining Marshalls, you become part of a global family dedicated to making a positive impact in the retail industry through excellence in service and operational efficiency.
Job Requirements
- High school diploma or equivalent
- previous retail or customer service experience preferred
- ability to lift heavy objects with or without reasonable accommodation
- availability to work flexible hours including weekends and holidays
- strong interpersonal and communication skills
- basic math skills for cash handling
- willingness to adhere to company policies and procedures
Job Qualifications
- Possesses excellent customer service skills
- able to work a flexible schedule to support business needs
- possesses strong communication and organizational skills with attention to detail
- capable of multi-tasking
- able to respond appropriately to changes in direction or unexpected situations
- works effectively with peers and supervisors
- retail customer experience preferred
Job Duties
- Role models established customer experience practices with internal and external customers
- supports and embodies a positive store culture through honesty, integrity, and respect
- accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- promotes credit and loyalty programs
- maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- accurately processes and prepares merchandise for the sales floor following company procedures and standards
- initiates and participates in store recovery as needed throughout the day
- maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- provides and accepts recognition and constructive feedback
- adheres to all labor laws, policies, and procedures
- supports and participates in store shrink reduction goals and programs
- participates in safety awareness and maintains a safe environment
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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