Homesense logo

Frontend Associate

Wilmington, NC, USA|Remote, Onsite

Job Overview

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Compensation

Hourly
Range $12.75 - $13.25
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Benefits

associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care and cell phone discounts
pet and legal insurance
credit union
Referral bonuses
401(k) match
Medical, Dental, Vision
HSA
health care FSA
Life insurance
short/long term disability
Paid parental leave
Paid holidays, vacation, sick
auto/home insurance discounts
scholarship program
Adoption assistance

Job Description

Homesense is part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. TJX Companies operates a diverse portfolio of retail brands worldwide, including TJ Maxx, Marshalls, Homegoods, Winners, Sierra, and TK Maxx, with Homesense being a key player in this family of brands. TJX Companies is known for its vibrant, inclusive work culture that values diversity, fosters collaboration, and prioritizes employee growth and development. With stores, distribution centers, and global home offices, TJX offers countless opportunities for employees to explore new career paths and achieve their professional goals within a supportive and dynamic environment.

Working at Homesense means being part of a company that is committed to delivering exceptional customer experiences and maintaining a clean and organized store environment. The company adheres to rigorous operational and merchandise standards while emphasizing loss prevention to protect its assets. Homesense employees are empowered and encouraged to take initiative, work as a team, and adapt to the fast-paced retail setting by cross-training in multiple store areas. As part of the TJX family, Homesense is dedicated to not only meeting but exceeding customer expectations through outstanding service and professionalism.

This role at Homesense is an exciting opportunity for individuals who are passionate about customer service and retail. Starting with a pay range of $12.75 to $13.25 per hour, this position offers flexible scheduling to support business needs, allowing employees to find a balance between their personal and professional lives. The job involves actively engaging with customers, promoting credit and loyalty programs, and ensuring transactions are processed accurately and efficiently. Employees maintain the sales floor's appearance by organizing merchandise and participating in store recovery and cleaning tasks throughout the day.

Team members at Homesense act as role models by demonstrating honesty, integrity, and respect, which contribute to a positive store culture. They also support and comply with all labor laws, store policies, and loss prevention programs. Safety awareness and maintaining a secure working environment are fundamental aspects of this role. Homesense values employees who can handle changes in direction, multi-task effectively, and communicate well with both customers and fellow team members.

With a comprehensive benefits package, Homesense, through TJX, invests in the well-being of its associates. This includes options such as health insurance, dental and vision coverage, retirement plans with contribution matching, paid time off, parental leave, and additional perks like associate discounts, child care assistance, and scholarship programs. The company is committed to diversity and inclusivity, ensuring fair hiring practices and providing reasonable accommodations for qualified individuals. Homesense offers a strong foundation for career growth within the retail sector, supported by a company culture that values every employee’s contribution and professional journey.

Job Requirements

  • Possess excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possess strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Job Qualifications

  • Excellent customer service skills
  • Strong communication and organizational skills with attention to detail
  • Ability to multi-task
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Ability to lift heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Job Duties

  • Role model established customer experience practices with internal and external customers
  • Support and embody a positive store culture through honesty, integrity, and respect
  • Accurately ring customer purchases and returns and count change back to customer according to established operating procedures
  • Promote credit and loyalty programs
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards
  • Accurately process and prepare merchandise for the sales floor following company procedures and standards
  • Initiate and participate in store recovery as needed throughout the day

Job Criteria

Experience

No experience required


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