Front Services Runner

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Disability insurance

Job Description

Wind Creek Hospitality is a distinguished company operating in the hospitality and entertainment industry, primarily focusing on creating an exceptional guest experience through its various resort and gaming properties. With a strong commitment to customer satisfaction, Wind Creek Hospitality embodies a company culture that values inclusivity, respect, and engagement. The company places great importance on upholding a positive and fun environment for both employees and guests, highlighting their core belief in providing an escape into a fantasy world filled with excitement, chance, and a welcoming atmosphere where everyone feels important and included.

Located in Montgomery, the Front Services department plays a critical role in the daily operations of this vibrant establishment. The Full-Time Front Services Runner position is pivotal in ensuring that guests receive courteous and efficient valet and luggage service. This role involves direct, friendly contact with guests, enhancing their arrival and departure experience by providing high-quality customer engagement. The shift for this position is primarily from 9:00 pm to 7:30 am, with flexibility to adjust based on business needs. It requires individuals who can safely park and retrieve vehicles, handle guest luggage, and maintain a neat and organized parking area and front drive. This position is designed for candidates who thrive in fast-paced, demanding environments and possess a naturally outgoing and positive personality.

The Front Services Runner is entrusted with the responsibility of projecting a positive image of the company through excellent guest interaction, timely handling of vehicles, and meticulous care of the guests' belongings. The role requires adherence to strict procedures to reduce claims and protect company assets while delivering seamless guest service standards. Responsibilities such as greeting guests by name, issuing valet tickets accurately, inspecting vehicles for damages, and explaining parking options require excellent communication and documentation skills.

This position not only emphasizes the operational side of hotel and casino premises management but also underlines the importance of guest comfort and satisfaction by escorting guests to their rooms and performing room orientations to enhance their stay. The Front Services Runner must actively resolve guest issues, provide information about property promotions, and contribute to a delightful guest experience that aligns with Wind Creek Hospitality’s values of accountability, customer focus, and fairness.

Overall, this role offers an exciting opportunity for individuals who are dedicated to delivering top-tier guest service, enjoy working in dynamic environments, and seek to be part of a team that celebrates fun and professionalism. It is also an inclusive workplace that practices Native American Indian Preference in hiring, strictly adheres to a Drug-Free Workplace Policy, and respects diversity in age, disability, gender, and religious orientation.

Job Requirements

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Good writing and verbal communication skills required
Must have the ability to safely operate automatic transmission vehicles
Must be able to lift and carry up to 50 lbs
Must be able to complete a timed running test
Must have and maintain valid state-issued operator driver’s license
Must be able to successfully pass a MVR (motor vehicle report) check
Any DUI conviction within the last three (3) years will disqualify any applicant
Ability to also safely operate a manual transmission vehicle, in addition to automatic transmission, is preferred
Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
Must successfully pass job interview, including a guest service audition
Must be able to stand, walk, or run for entire shift
Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
Must be able to endure outside elements/conditions including heat, cold, wind, rain, etc.
Must be able to work effectively in a fast paced, high volume environment
Must be able to operate standard office equipment such as phones, computers, etc.
Must be in good physical condition and able to pass a physical fitness test if administered
Must have willingness and ability to work in a smoke/secondary smoke environment
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

Job Qualifications

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Ability to safely operate automatic transmission vehicles
Good writing and verbal communication skills
Ability to operate standard office equipment such as phones and computers
Ability to stand, walk, or run for entire shift
Ability to endure outside elements including heat, cold, wind, and rain
Ability to work effectively in a fast-paced, high volume environment
Ability to lift and carry up to 50 lbs
Must be 21 years of age or older
Must have and maintain a valid state-issued operator driver’s license
Must have a Tribal Gaming License or the ability to obtain and maintain a license as a requirement for this position

Job Duties

Project a positive image
Greet and acknowledge all guests upon arrival and departure
Open guest car doors
Accurately fill out proper documentation, safeguard company assets, use guests' names during transactions and allow quick location and retrieval of guest vehicles
Issue valet tickets upon arrival according to guidelines
Inspect and document vehicular damage
Process valet retrievals as per guidelines
Keep office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
Explain parking options to guests as needed
Lift, position, and remove barricades and signs in order to open or close parking areas
Actively greet guests and open doors to hotel
Execute required guest service standards to ensure guests are happy and well served
Handle and deliver guest luggage and belongings at check-in and/or checkout
Escort guests to front desk and guestrooms as needed
Perform room orientation according to established standards
Store and return stored guest luggage as needed
Actively resolve guest issues and disputes
Disseminate information to guests regarding the property, hotel, promotions, etc.
Reduce claims by strict adherence to departmental policies and procedures
Perform other duties as assigned