Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Grand Sierra Resort is a premier hospitality and entertainment destination known for its luxurious accommodations, outstanding services, and comprehensive range of amenities. Located in Reno, Nevada, the resort combines the excitement of a casino with the comfort of a full-service hotel, providing guests with memorable experiences through quality service and a welcoming atmosphere. Recognized as one of the largest independent casino hotels in the United States, Grand Sierra Resort is dedicated to exceptional guest satisfaction and upholding high standards across all departments. It offers a dynamic work environment with opportunities for professional growth, emphasizing teamwork, innovation, and employee engagement.
The Front Services Manager role at Grand Sierra Resort is a critical leadership position responsible for overseeing all guest services operations, including Valet, Bell Desk, and Transportation. This role plays a vital part in ensuring the delivery of high-quality services to guests, contributing to a seamless and memorable hospitality experience. The Front Services Manager is tasked with maintaining the resort's high service standards by training, coaching, and developing the front service team members, fostering a culture of excellence and professionalism.
This position requires strong organizational skills and the ability to manage daily operations effectively. The manager will take charge of staffing, scheduling, and ensuring operational manuals are current and accurate. They will work closely with other departments to maintain smooth communication and cooperation, ensuring that guest needs are met promptly and efficiently. The ability to anticipate business demands and adjust resources accordingly is essential in this role, reflecting a strategic approach to workforce management and service delivery.
In addition to day-to-day management, the Front Services Manager is responsible for enforcing policies and procedures, handling guest issues diplomatically, and ensuring compliance with safety and regulatory standards. Their proactive leadership helps maintain a positive work environment and contributes to the overall reputation of the resort. This role requires proficiency in Microsoft Office products, particularly Excel, and strong interpersonal skills to engage both guests and team members effectively.
Candidates for this position must have a minimum of two years of hospitality management experience, especially in areas related to transportation, bell desk, or valet services. A valid driver’s license and the ability to obtain and maintain necessary certifications such as Alcohol Awareness are also required. The physical demands of the role include the ability to sit, stand, walk, and lift up to 75 pounds occasionally, as well as the capability to work flexible shifts, including nights, weekends, and holidays as business needs dictate.
Joining Grand Sierra Resort as a Front Services Manager means becoming part of a vibrant team dedicated to exceeding guest expectations and driving service excellence. The resort offers a challenging and rewarding environment where leadership skills can thrive and career development is supported. This full-time position plays an instrumental role in shaping the guest experience and ensuring the resort continues to be a top choice for visitors seeking luxury, comfort, and exceptional service.
The Front Services Manager role at Grand Sierra Resort is a critical leadership position responsible for overseeing all guest services operations, including Valet, Bell Desk, and Transportation. This role plays a vital part in ensuring the delivery of high-quality services to guests, contributing to a seamless and memorable hospitality experience. The Front Services Manager is tasked with maintaining the resort's high service standards by training, coaching, and developing the front service team members, fostering a culture of excellence and professionalism.
This position requires strong organizational skills and the ability to manage daily operations effectively. The manager will take charge of staffing, scheduling, and ensuring operational manuals are current and accurate. They will work closely with other departments to maintain smooth communication and cooperation, ensuring that guest needs are met promptly and efficiently. The ability to anticipate business demands and adjust resources accordingly is essential in this role, reflecting a strategic approach to workforce management and service delivery.
In addition to day-to-day management, the Front Services Manager is responsible for enforcing policies and procedures, handling guest issues diplomatically, and ensuring compliance with safety and regulatory standards. Their proactive leadership helps maintain a positive work environment and contributes to the overall reputation of the resort. This role requires proficiency in Microsoft Office products, particularly Excel, and strong interpersonal skills to engage both guests and team members effectively.
Candidates for this position must have a minimum of two years of hospitality management experience, especially in areas related to transportation, bell desk, or valet services. A valid driver’s license and the ability to obtain and maintain necessary certifications such as Alcohol Awareness are also required. The physical demands of the role include the ability to sit, stand, walk, and lift up to 75 pounds occasionally, as well as the capability to work flexible shifts, including nights, weekends, and holidays as business needs dictate.
Joining Grand Sierra Resort as a Front Services Manager means becoming part of a vibrant team dedicated to exceeding guest expectations and driving service excellence. The resort offers a challenging and rewarding environment where leadership skills can thrive and career development is supported. This full-time position plays an instrumental role in shaping the guest experience and ensuring the resort continues to be a top choice for visitors seeking luxury, comfort, and exceptional service.
Job Requirements
- Must be a minimum of 21 years of age
- minimum 2 years hospitality management experience in transportation, bell desk, or valet areas or equivalent combination of education, training, or experience
- valid driver’s license with acceptable DMV MVR report per GSR SOP annually
- ability to maintain appropriate Alcohol Awareness card
- proficient in Microsoft Office products
- ability to perform simple reading, writing, math, and complex task completion
- physical ability to sit, stand, walk, and bend
- ability to occasionally push, pull, lift, or carry up to 75 pounds
- ability to occasionally drive
- vision capabilities including distance, depth perception, field of vision, and color vision
- flexible to work all shifts including holidays, nights, and weekends
- strong problem solving and independent judgment skills
Job Qualifications
- Minimum 2 years hospitality management experience including transportation, bell desk, or valet areas
- proficiency in Microsoft Office products including Word, PowerPoint, Publisher, Outlook, and expert level Excel skills
- strong interpersonal and communication skills
- ability to resolve problems and conflicts diplomatically and tactfully
- skills in clerical tasks, compiling, coordination, analyzing, supervising, instructing, driving, following instructions, influencing others, problem solving, independent judgment, and decision making
- flexibility to work all shifts including holidays, nights, and weekends
- minimum age of 21 years
Job Duties
- Oversee daily operations for valet, bell desk, and transportation
- maintain and update all operational manuals
- interview, hire, train, and coach all front service team members
- build and maintain proper rapport with all departments regarding guest and team member related items
- ensure completion and accuracy of all daily duties and reports
- maintain efficiency in staffing and scheduling including creating or approving schedules and utilizing forecasting reports
- step in to any supervised area to assist during busy or low staffed times
- ensure staff is updated with new communication including policies, tournaments, and promotions
- maintain an appropriate inventory of required supplies and promotional items
- ensure bell carts are regularly checked and sent for repair
- use and maintain tracking system for vehicle issues and repairs in coordination with Transportation Supervisor
- display a proactive leadership role in service, culture, development, team image, systems, procedures, and skill development
- assess and provide a high level of guest satisfaction to ensure guest loyalty
- maintain constant contact with internal and external guests and various hotel departments to provide optimal guest service
- create and maintain SOPs for all valet, bell desk, and transportation operations
- perform any other duties as assigned within the scope of the position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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