Front Receptionist Clerk-Part-time

Green Bay, WI, USA|

Job Overview

Compensation

Hourly

Exact $20.01

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

flexible schedule

Professional Development

Employee assistance program

Job Description

Brown County Community Treatment Center is a multi-facility health services provider based in Brown County, Wisconsin. It encompasses several key institutions, including the Nicolet Psychiatric Hospital, the Community Treatment Center (CTC) Outpatient Clinic, Bayshore Village Nursing Home, and Bayhaven Community Based Residential Facility (CBRF). Committed to delivering quality healthcare and supportive services, the center focuses on mental health, nursing care, and outpatient treatment services tailored to the community's needs. As a public service agency, it emphasizes compassionate care, regulatory compliance, and community engagement while ensuring confidentiality and professionalism across all interactions. Their mission underlines providing effective treatments, enhancing quality of life, and fostering an environment of safety and respect for patients and staff alike. The center operates within the Health and Human Services Department regulations and maintains strict confidentiality procedures mandated by State and Federal laws.

The role of Receptionist at Brown County Community Treatment Center is pivotal in maintaining the smooth operation of the facility's front desk and administrative functions. This position involves performing receptionist and general clerical duties under basic supervision while requiring independent judgment and critical thinking in dealings with the public. The receptionist is the first point of contact for the public and staff, managing incoming calls, directing visitors, and handling various cash transactions with precision and accountability. The responsibilities extend to maintaining accurate records, monitoring security video systems, receiving payments and issuing receipts, and assisting departmental staff with clerical support such as data entry, faxing, copying, and mailing. The receptionist is also tasked with ensuring a clean, safe, and organized working environment. To excel in this role, candidates must demonstrate excellent phone etiquette, proficiency in Microsoft Office applications, ability to manage confidential information, and familiarity with multiple departmental programs and operations. The position requires working every other weekend, specifically Saturdays and Sundays from 12:15 pm to 5:15 pm. This schedule underscores the importance of reliability, flexibility, and a commitment to serving both internal teams and the public effectively. Overall, the receptionist position is integral to enhancing customer service quality, supporting clinical and administrative staff, and contributing to the facility's broader community service goals.

Job Requirements

Must be at least 18 years old
High school diploma or equivalent preferred
One year of relevant office experience or equivalent combination of education, training, and experience
Proficiency in Microsoft Office programs
Good phone etiquette
Ability to work with minimal supervision and exercise independent judgment
Ability to work a flexible schedule
Typing speed of 40 net words per minute or greater
Ability to operate standard office equipment
Strong communication skills
Ability to maintain confidentiality
Ability to work required hours
Ability to establish effective working relationships with staff and public

Job Qualifications

High school diploma or equivalent preferred
One year of relevant office experience or equivalent combination of education, training, and experience
Proficiency in Microsoft Office programs including Word, Excel, and Outlook
Strong written and verbal communication skills
Excellent phone etiquette
Ability to work independently and exercise good judgment
Ability to establish and maintain effective working relationships with staff and public
Typing speed of 40 net words per minute or greater
Familiarity with standard office equipment like computers, copiers, fax machines
Ability to understand and carry out oral and written instructions
Ability to work flexible schedules as required

Job Duties

Maintain the confidential nature of client and business information per departmental standards and laws
Answer incoming phone calls and redirect or refer inquiries appropriately
Receive and relay messages in paper or electronic format
Greet clients and visitors and provide information and directions
Notify staff when clients or visitors arrive
Handle payments, issue receipts, and account for monies
Obtain information for completion of forms and documents
Maintain and monitor computer information systems and video cameras
Develop and maintain filing systems according to standards
Prepare and close the office as needed
Assist with projects and programs
Maintain a clean, safe, and organized work environment
Attend training and meetings
Perform specialized clerical assignments with minimal supervision
Perform data entry into various departmental databases
Assist staff with clerical needs such as faxing, copying, and printing
Sort and distribute mail and correspondence
Manage resident trust funds accurately in compliance with policies
Assist with petty cash accounts and reconcile expenditures
Perform related functions as assigned