Front Office Supervisor PM/FT - Hilton Minneapolis Airport
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $21.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
group health insurance
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Parental maternity leave
401k
paid time off accrual
Job Description
Hilton Minneapolis Airport is a prominent full-service hotel located conveniently near the Minneapolis-Saint Paul International Airport. Known for its commitment to excellent guest services and hospitality, Hilton Minneapolis Wairport blends comfort and convenience for both leisure and business visitors. The hotel offers upscale guest rooms, full amenities, and a dedicated staff focused on delivering memorable experiences to each guest. Hilton, a globally recognized brand, emphasizes quality service and inclusivity, making it a sought-after employer in the hospitality sector. The establishment prioritizes comprehensive staff training, inclusiveness, and a team-oriented work environment, which contributes greatly to its reputation and guest satisfaction.
We are currently seeking a dedicated and experienced Front Office Manager to join our passionate team at Hilton Minneapolis Airport. This full-time position offers a competitive hourly salary ranging from $18.00 to $21.50, based on experience. The Front Office Manager is essential in overseeing and managing all aspects of the front office operations to ensure seamless guest experiences. This role involves supervising front office staff including front desk agents, supervisors, guest service aides, concierge, and PBX operators. Responsibilities include scheduling and training staff to maintain appropriate staffing levels, ensuring high-quality service delivery, and handling inquiries and guest issues professionally and efficiently. The ideal candidate will possess a thorough understanding of front office operations, including proficiency in the MICROS system, handling daily and complex transactions, and managing AM and PM discrepancy reports accurately.
The Front Office Manager acts as a communication hub between the front office and other hotel departments like Housekeeping and Engineering to address guest room requests and maintenance promptly. The role requires excellent interpersonal skills to greet and assist guests cordially, manage check-ins and check-outs efficiently, and uphold Hilton's commitment to delivering exceptional guest service. Furthermore, the position demands flexibility to work various shifts including nights, weekends, and holidays, accommodating the operational needs of the hotel. Hilton Minneapolis Airport values high work ethics, self-initiative, and the ability to remain calm under pressure especially when dealing with high-demand or upset guests. This role is ideal for candidates who thrive in a fast-paced, team-oriented hospitality environment and are dedicated to making every guest interaction a positive and lasting impression.
Employment at Hilton Minneapolis Airport includes a comprehensive benefits package for full-time employees, featuring group health insurance with medical, dental, vision, and life insurance coverage. The hotel also offers parental maternity leave, a 401(k) retirement plan, and paid time off accrual, supporting the well-being and work-life balance of its workforce. The Hilton Minneapolis Airport maintains equitable compensation practices and reserves the right to adjust pay based on factors unrelated to sex or race, reinforcing the company’s commitment to diversity and inclusion.
We are currently seeking a dedicated and experienced Front Office Manager to join our passionate team at Hilton Minneapolis Airport. This full-time position offers a competitive hourly salary ranging from $18.00 to $21.50, based on experience. The Front Office Manager is essential in overseeing and managing all aspects of the front office operations to ensure seamless guest experiences. This role involves supervising front office staff including front desk agents, supervisors, guest service aides, concierge, and PBX operators. Responsibilities include scheduling and training staff to maintain appropriate staffing levels, ensuring high-quality service delivery, and handling inquiries and guest issues professionally and efficiently. The ideal candidate will possess a thorough understanding of front office operations, including proficiency in the MICROS system, handling daily and complex transactions, and managing AM and PM discrepancy reports accurately.
The Front Office Manager acts as a communication hub between the front office and other hotel departments like Housekeeping and Engineering to address guest room requests and maintenance promptly. The role requires excellent interpersonal skills to greet and assist guests cordially, manage check-ins and check-outs efficiently, and uphold Hilton's commitment to delivering exceptional guest service. Furthermore, the position demands flexibility to work various shifts including nights, weekends, and holidays, accommodating the operational needs of the hotel. Hilton Minneapolis Airport values high work ethics, self-initiative, and the ability to remain calm under pressure especially when dealing with high-demand or upset guests. This role is ideal for candidates who thrive in a fast-paced, team-oriented hospitality environment and are dedicated to making every guest interaction a positive and lasting impression.
Employment at Hilton Minneapolis Airport includes a comprehensive benefits package for full-time employees, featuring group health insurance with medical, dental, vision, and life insurance coverage. The hotel also offers parental maternity leave, a 401(k) retirement plan, and paid time off accrual, supporting the well-being and work-life balance of its workforce. The Hilton Minneapolis Airport maintains equitable compensation practices and reserves the right to adjust pay based on factors unrelated to sex or race, reinforcing the company’s commitment to diversity and inclusion.
Job Requirements
- High school diploma or equivalent
- Previous experience in front office or hospitality management preferred
- Strong interpersonal and communication skills
- Proficiency in hotel management software such as MICROS
- Ability to multitask and work under pressure
- Flexible availability including nights, weekends, and holidays
- Strong leadership and organizational skills
Job Qualifications
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- Ability to work varying schedules including nights, weekends, and holidays
- Enjoy working as part of a team that provides great experiences for guests
- Ability to work weekends
Job Duties
- Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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