Job Overview
Employment Type
Full-time
Benefits
Work today, get paid today, with Daily Pay
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday pay
Pet insurance
Employee assistance program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships and more
Job Description
Schulte Companies is a renowned leader in the hospitality industry, operating as a prominent third-party management company with a rich heritage characterized by multi-generational expertise in all facets of hotel and restaurant operations. With a diverse and passionate team of innovative hoteliers and restaurateurs, Schulte Companies successfully manages over 200 locations across 38 states and 3 countries. Their portfolio embodies a mix of reputable global brands such as Marriott, Hilton, IHG, and Hyatt, alongside unique boutique and lifestyle properties and dining establishments. Esteemed for fostering a welcoming and service-oriented culture, Schulte Companies is committed to providing exemplary experiences for guests... Show More
Job Requirements
- In-depth knowledge of hotel Front Desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Ability to multi-task
- Team player
Job Qualifications
- In-depth knowledge of hotel Front Desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Ability to multi-task
- Team player
Job Duties
- Provide the highest quality of service to the guest at all times
- Anticipate and exceed guest expectations
- Assign specific duties to staff for efficient operation of department
- Assist in training new associates and cross-training existing associates
- Assist in interviewing and hiring new associates for the department
- Promote teamwork and associate morale
- Treat people with respect
- Recognize associate successes
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency
- Assist Emergency Response Team as necessary
- Know location and use of fire extinguishers
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Coordinates blocking of rooms
- Checks printed registration cards against information on arrival report and rectifies any discrepancies
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Completes and monitors employee schedule
- Monitors VIP arrivals
- Notify Maintenance Department of any maintenance issues
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Hires, coaches and disciplines direct reports
- Interacts positively and professionally with guests to resolve issues
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act
- Promote a harassment free work environment
- Acts as Manager on Duty as required
- Work nights, weekends, and holidays as necessary
- Perform various other duties as assigned to meet business objectives
Job Location
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