Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $37.56
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee stock purchase plan
Travel Discounts
Paid parental leave
Job Description
Hilton San Francisco Union Square is one of the most iconic hotels in the heart of San Francisco, renowned for its towering presence and rich history combined with modern innovation. Boasting 1,921 rooms across three impressive towers, 134,500 square feet of banquet space, and four distinctive food and beverage outlets, Hilton San Francisco Union Square caters to both leisure and business travelers alike. Conveniently situated near world-class shopping in Union Square, the historic Cable Cars, Chinatown, and the Moscone Center, this hotel stands as the largest one on the West Coast and serves as a central hub for visitors wanting to explore the best of what San Francisco has to offer. Hilton is globally recognized for its commitment to exceptional hospitality and guest service, and this property exemplifies those core values by delivering memorable experiences in a warm and welcoming environment.
As a Front Office Supervisor at Hilton San Francisco Union Square, you will play a crucial role in leading the front office team to deliver the highest standards of guest service. This full-time position involves overseeing daily front office operations, including managing check-ins and check-outs, guiding and mentoring team members, and ensuring an efficient and inviting lobby experience. Your leadership will be instrumental in maintaining smooth operations and resolving guest issues promptly and effectively, always upholding Hilton's commitment to hospitality, integrity, teamwork, leadership, ownership, and urgency. The role requires full availability, including overnight shifts, weekends, and holidays, underscoring the dynamic and fast-paced nature of hotel operations. Hilton offers competitive compensation along with outstanding benefits, including career growth opportunities and exclusive discounted stays worldwide for you and your family, making this not just a job but a rewarding career path in the hospitality industry.
As a Front Office Supervisor at Hilton San Francisco Union Square, you will play a crucial role in leading the front office team to deliver the highest standards of guest service. This full-time position involves overseeing daily front office operations, including managing check-ins and check-outs, guiding and mentoring team members, and ensuring an efficient and inviting lobby experience. Your leadership will be instrumental in maintaining smooth operations and resolving guest issues promptly and effectively, always upholding Hilton's commitment to hospitality, integrity, teamwork, leadership, ownership, and urgency. The role requires full availability, including overnight shifts, weekends, and holidays, underscoring the dynamic and fast-paced nature of hotel operations. Hilton offers competitive compensation along with outstanding benefits, including career growth opportunities and exclusive discounted stays worldwide for you and your family, making this not just a job but a rewarding career path in the hospitality industry.
Job Requirements
- high school diploma or equivalent
- previous experience in front office supervision
- knowledge of hotel management systems
- ability to work overnight shifts, weekends, and holidays
- strong problem-solving skills
- team leadership capability
Job Qualifications
- minimum one year front office supervisor experience
- proficiency with On-Q software
- experience in full service hotel environment
- strong leadership skills
- excellent communication and interpersonal abilities
Job Duties
- supervise front office team
- lead day-to-day team operations
- lead guest issue resolution
- manage lobby flow
- create schedules
- assign tasks
- conduct pre-shift meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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