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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $26.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
ongoing training and development
Job Description
Pyramid Global Hospitality is a distinguished company in the hospitality industry known for its People First culture. It is dedicated to fostering a supportive, inclusive, and diverse work environment that emphasizes growth, development, wellbeing, and employee satisfaction. With a portfolio of over 230 properties worldwide, Pyramid Global Hospitality not only prioritizes exceptional guest experiences but also the professional and personal growth of its employees. The company offers a wide range of employment benefits including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Moreover, Pyramid Global Hospitality is committed to... Show More
Job Requirements
- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Excellent verbal and written communication skills
- Computer skills
Job Qualifications
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Outgoing and engaging personality
- Strong desire to make an impact on other people
- Availability to work a flexible schedule including nights, weekends, and holidays
Job Duties
- Help guests discover their wanderlust experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and "wow" guests through recovery when things aren't quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- Work closely with maintenance and housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation
- Maintain the sundries shop, keeping up with inventory and ordering as necessary
- Train all new front desk agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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