Front Office Supervisor

Pyramid Global Hospitality is a distinguished company in the hospitality industry known for its People First culture. It is dedicated to fostering a supportive, inclusive, and diverse work environment that emphasizes growth, development, wellbeing, and employee satisfaction. With a portfolio of over 230 properties worldwide, Pyramid Global Hospitality not only prioritizes exceptional guest experiences but also the professional and personal growth of its employees. The company offers a wide range of employment benefits including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Moreover, Pyramid Global Hospitality is committed to ongoing training and development, helping employees build skills that advance their careers within the organization. This focus on employee growth ensures that both entry-level individuals and seasoned professionals can thrive in a collaborative and encouraging environment.

One of the company’s standout properties, The Bradley, embodies Midwestern charm and modern design, situated in Fort Wayne, Indiana. The Bradley reflects the community's spirit of industry, creativity, and authenticity, creating a warm and engaging atmosphere for guests and employees alike.

The role of Front Desk Supervisor at The Bradley is a key position within the hotel's operations. This position requires a highly motivated individual who demonstrates leadership by example, excellent interpersonal skills, and a strong commitment to customer service. The supervisor will lead the front desk team, ensuring seamless daily operations and a memorable guest experience. Responsibilities include engaging with guests to provide excellent service, managing check-ins and check-outs, resolving issues promptly and professionally, and supporting team members both personally and professionally. The Front Desk Supervisor plays an essential role in maintaining operational standards, coordinating with other departments, training new staff, and managing inventory for sundries. This role is a unique opportunity for someone passionate about hospitality to advance their career in a world-class hotel setting while contributing to an environment that values diversity, teamwork, and excellence.