Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.81 - $30.94
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a premier hotel development and management company recognized for its innovative approach and exceptional performance within the hospitality industry. As a leader in hotel development, OTO partners with renowned hospitality brands to own and operate a diverse portfolio of upscale select service, extended stay, and lifestyle hotels strategically located across key markets in the United States. With multiple accolades including Developer of the Year awards and recognition for outstanding guest service, operational excellence, community service, sales, marketing, and revenue achievements, OTO is a beacon of excellence in the hotel management sphere.
The company’s commitment to superior guest experiences, combined with a strong foundation of operational integrity and community involvement, makes it an ideal employer for those passionate about hospitality. OTO Development fosters a collaborative, inclusive, and growth-oriented work culture that values employee well-being through comprehensive pay and benefit programs including medical, dental, and vision insurance, a 401k plan with company match, life insurance, tuition assistance, paid time off, paid holidays, and travel discounts.
The role of Front Office Supervisor is vital within OTO’s property management team. Reporting directly to the General Manager, this hourly position offers an engaging opportunity to support front desk operations and enhance the guest experience at the property level. The Front Office Supervisor is responsible for ensuring the highest standards of hospitality and operational efficiency at the front desk, acting as the primary point of contact for guests during their check-in, stay, and check-out processes.
This position requires a dynamic professional who excels in customer service, embraces teamwork, and demonstrates proficient use of hotel electronic reservation systems and other computer programs. You will manage financial transactions with accuracy and integrity, including credit card and cash handling, while ensuring compliance with safety and emergency protocols. The role demands a proactive approach to anticipating guest needs and a commitment to fostering a welcoming, customer-focused environment.
Ideal candidates will have over two years of experience in front desk or receptionist roles, exceptional communication skills, a problem-solving mindset, and the physical stamina to meet the demands of the job, including prolonged periods of standing, walking, bending, lifting, or squatting. The position involves little to no travel outside the property and pays between $15.81 and $30.94 per hour, depending on market and experience.
Overall, joining OTO Development as a Front Office Supervisor means being part of a respected organization that values operational excellence and guest satisfaction, offering career development opportunities and a supportive working environment. This is an excellent opportunity for those seeking to advance their hospitality career with a leading hotel management company renowned for its growth and service excellence.
The company’s commitment to superior guest experiences, combined with a strong foundation of operational integrity and community involvement, makes it an ideal employer for those passionate about hospitality. OTO Development fosters a collaborative, inclusive, and growth-oriented work culture that values employee well-being through comprehensive pay and benefit programs including medical, dental, and vision insurance, a 401k plan with company match, life insurance, tuition assistance, paid time off, paid holidays, and travel discounts.
The role of Front Office Supervisor is vital within OTO’s property management team. Reporting directly to the General Manager, this hourly position offers an engaging opportunity to support front desk operations and enhance the guest experience at the property level. The Front Office Supervisor is responsible for ensuring the highest standards of hospitality and operational efficiency at the front desk, acting as the primary point of contact for guests during their check-in, stay, and check-out processes.
This position requires a dynamic professional who excels in customer service, embraces teamwork, and demonstrates proficient use of hotel electronic reservation systems and other computer programs. You will manage financial transactions with accuracy and integrity, including credit card and cash handling, while ensuring compliance with safety and emergency protocols. The role demands a proactive approach to anticipating guest needs and a commitment to fostering a welcoming, customer-focused environment.
Ideal candidates will have over two years of experience in front desk or receptionist roles, exceptional communication skills, a problem-solving mindset, and the physical stamina to meet the demands of the job, including prolonged periods of standing, walking, bending, lifting, or squatting. The position involves little to no travel outside the property and pays between $15.81 and $30.94 per hour, depending on market and experience.
Overall, joining OTO Development as a Front Office Supervisor means being part of a respected organization that values operational excellence and guest satisfaction, offering career development opportunities and a supportive working environment. This is an excellent opportunity for those seeking to advance their hospitality career with a leading hotel management company renowned for its growth and service excellence.
Job Requirements
- At least two years' experience working in front desk or receptionist roles
- Strong passion for guest service and going above and beyond for guests
- Effective teamwork and collaboration skills
- Excellent oral, written, and interpersonal communication skills
- Solution-oriented approach to problem solving
- Physical ability to stand, sit, walk, bend, lift, and squat for extended periods
- Willingness to work minimal travel outside property
- Hourly pay between 15.81 and 30.94 USD depending on market and experience
Job Qualifications
- Minimum two years of experience in front desk or receptionist roles
- Excellent oral and written communication skills
- Strong interpersonal skills
- Ability to work well in a team environment
- Proficiency with electronic reservation systems and hotel management software
- Problem-solving and solution-oriented mindset
- Physical ability to perform job duties including standing, walking, bending, lifting, and squatting
Job Duties
- Assist guests in the check-in and check-out procedure
- Work proficiently on the hotel electronic reservation system and other computer programs
- Handle all financial matters including credit card and cash transactions securely and accurately
- Anticipate guests' needs and maximize guest experience
- Work collaboratively with team members to foster a hospitable customer-focused environment
- Ensure accurate and hospitable handling of guest reservations, payments, and check-outs
- Maintain compliance with hotel safety programs, emergency and security systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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