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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.81 - $30.94
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a premier hotel development and management company recognized for its innovative approach and exceptional performance within the hospitality industry. As a leader in hotel development, OTO partners with renowned hospitality brands to own and operate a diverse portfolio of upscale select service, extended stay, and lifestyle hotels strategically located across key markets in the United States. With multiple accolades including Developer of the Year awards and recognition for outstanding guest service, operational excellence, community service, sales, marketing, and revenue achievements, OTO is a beacon of excellence in the hotel management sphere.
The company’s commitment to superior guest... Show More
The company’s commitment to superior guest... Show More
Job Requirements
- At least two years' experience working in front desk or receptionist roles
- Strong passion for guest service and going above and beyond for guests
- Effective teamwork and collaboration skills
- Excellent oral, written, and interpersonal communication skills
- Solution-oriented approach to problem solving
- Physical ability to stand, sit, walk, bend, lift, and squat for extended periods
- Willingness to work minimal travel outside property
- Hourly pay between 15.81 and 30.94 USD depending on market and experience
Job Qualifications
- Minimum two years of experience in front desk or receptionist roles
- Excellent oral and written communication skills
- Strong interpersonal skills
- Ability to work well in a team environment
- Proficiency with electronic reservation systems and hotel management software
- Problem-solving and solution-oriented mindset
- Physical ability to perform job duties including standing, walking, bending, lifting, and squatting
Job Duties
- Assist guests in the check-in and check-out procedure
- Work proficiently on the hotel electronic reservation system and other computer programs
- Handle all financial matters including credit card and cash transactions securely and accurately
- Anticipate guests' needs and maximize guest experience
- Work collaboratively with team members to foster a hospitable customer-focused environment
- Ensure accurate and hospitable handling of guest reservations, payments, and check-outs
- Maintain compliance with hotel safety programs, emergency and security systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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