Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.81 - $30.94
Work Schedule
Standard Hours
Benefits
medical insurance options
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a premier hotel development and management company recognized for its strong partnerships with leading hospitality brands. Operating a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across key markets in the United States, OTO Development consistently achieves excellence in guest service and operational performance. Honored multiple times as Developer of the Year by its brand partners, the company is celebrated for its commitment to community service, commercial success, and innovative marketing strategies. With a focus on delivering exceptional hospitality experiences, OTO Development fosters an environment where employees are valued and supported through competitive compensation and comprehensive benefits.
The Front Office Supervisor role at OTO Development presents an exciting career opportunity within the property department. This hourly position plays a critical role in maintaining the high standards of guest service and operational efficiency OTO is known for, working closely under the direction of the General Manager. The Front Office Supervisor will oversee the front desk team to facilitate seamless check-in and check-out processes, manage reservations accurately via advanced electronic systems, and ensure all financial transactions are handled securely and with integrity. A key aspect of the role involves anticipating and responding to guest needs to maximize satisfaction, fostering a warm and welcoming atmosphere throughout the guest stay.
Beyond direct guest interaction, the Front Office Supervisor is also responsible for upholding hotel safety protocols, managing documentation such as daily reports and checklists, and collaborating with team members to sustain a hospitable work environment. Given the physical demands of the job, candidates must be comfortable with prolonged standing, walking, bending, and lifting. The position offers a competitive pay range between $15.81 and $30.94 per hour, which is dependent on state, market, and experience. This role requires minimal travel and is ideal for individuals who thrive in a dynamic, customer-focused setting and possess strong problem-solving and interpersonal communication skills. Joining OTO Development means becoming part of a respected industry leader committed to employee growth, community engagement, and operational excellence.
The Front Office Supervisor role at OTO Development presents an exciting career opportunity within the property department. This hourly position plays a critical role in maintaining the high standards of guest service and operational efficiency OTO is known for, working closely under the direction of the General Manager. The Front Office Supervisor will oversee the front desk team to facilitate seamless check-in and check-out processes, manage reservations accurately via advanced electronic systems, and ensure all financial transactions are handled securely and with integrity. A key aspect of the role involves anticipating and responding to guest needs to maximize satisfaction, fostering a warm and welcoming atmosphere throughout the guest stay.
Beyond direct guest interaction, the Front Office Supervisor is also responsible for upholding hotel safety protocols, managing documentation such as daily reports and checklists, and collaborating with team members to sustain a hospitable work environment. Given the physical demands of the job, candidates must be comfortable with prolonged standing, walking, bending, and lifting. The position offers a competitive pay range between $15.81 and $30.94 per hour, which is dependent on state, market, and experience. This role requires minimal travel and is ideal for individuals who thrive in a dynamic, customer-focused setting and possess strong problem-solving and interpersonal communication skills. Joining OTO Development means becoming part of a respected industry leader committed to employee growth, community engagement, and operational excellence.
Job Requirements
- Two or more years experience working in a front desk or receptionist type role
- strong interpersonal and communication skills
- ability to work collaboratively in a team setting
- willingness to stand, sit, walk, bend, lift, and squat for extended periods
- dedication to guest satisfaction and problem resolution
- minimal travel availability
Job Qualifications
- Two or more years of experience in a front desk or receptionist role
- excellent oral, written, and interpersonal communication skills
- proven ability to work well in a team environment
- strong guest service orientation with a focus on problem solving and solution finding
- capable of managing financial transactions with integrity
- knowledgeable in using hotel electronic reservation systems
Job Duties
- Assist guests in the check-in and check-out procedure, as well as throughout their stay
- work proficiently on the hotel electronic reservation system and other computer programs
- handle all financial matters including credit card and cash transactions securely and accurately
- anticipate guests' needs and enhance the guest experience
- work collaboratively with team members to maintain a hospitable and customer-focused environment
- ensure accurate handling of guest reservations, payments, and procedures
- maintain compliance with hotel safety programs and emergency systems
- complete all required documentation such as daily reports and checklists in a timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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