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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
prescription
Pet insurance
short term disability
long term disability
Accidental Death and Dismemberment
hospital indemnity
Critical Illness
Accident injury
Life insurance
HSA
FSA
Employee assistance program
401K with company match
Paid Time Off
Free meal per day
Discounted hospitality stays
Tuition Assistance
Company appreciation platforms
Innovation contests
growth opportunities
stability
Excellent company culture
Job Description
Holiday Inn Club Vacations is a leading hospitality brand dedicated to creating unforgettable family vacation experiences. With a strong focus on delivering excellent service and comfort, this renowned company operates beautifully maintained resorts that cater to the needs of families and travelers seeking memorable getaways. The company prides itself on fostering a culture of growth, stability, and appreciation for its employees, providing them with ample opportunities to develop their skills and advance their careers in the hospitality industry.
As part of the hospitality sector, Holiday Inn Club Vacations offers a rewarding and dynamic work environment where team members play... Show More
As part of the hospitality sector, Holiday Inn Club Vacations offers a rewarding and dynamic work environment where team members play... Show More
Job Requirements
- High school diploma
- college preferred or relevant experience as stated below
- Previous experience in a Front Office, Reservations, or Customer Service timeshare resort would be ideal
- Experience in a same-sized hotel or resort would be considered
- All candidates will require orientation to the unique computer systems
- Subject to the candidate’s level of experience and skill level, an outstanding candidate should become proficient in 60-90 days
Job Qualifications
- Must have extensive experience working in a property management system environment
- Must be proficient in working with Microsoft Word and Excel
- Must have excellent guest and employee relations skills
- Ideal candidates will have exceptional verbal and written communication skills
Job Duties
- Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.) are completed in accordance with company standards
- Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling
- Assist the Front Desk Manager in the creation and implementation of action plans to increase departmental scores
- Assist the Front Desk Manager in producing certain management reports on a weekly or monthly basis
- Other projects are assigned by the general manager or front desk manager
- Observe and provide direct constructive feedback to employees
- Display unique problem-solving skills to obtain positive outcomes in adverse guest and employee situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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