Front Office Supervisor

Pyramid Global Hospitality is a renowned leader in the hospitality management industry, managing a diverse portfolio of over 200 hotels and resorts with a workforce exceeding 18,000 associates across the United States, Caribbean, and Europe. The company’s expansive platform integrates several specialized branches including Benchmark Resorts & Hotels—known for their distinctive independent properties, Axiom Hospitality which focuses on European hotel management, and PYRAMIDWORKS that supplies comprehensive workplace and facilities services. Pyramid’s corporate headquarters are strategically located in Boston, The Woodlands, Texas, and London, allowing it to combine global operational scale with a personal, hands-on approach that emphasizes superior service, operational excellence, and sustained partnerships.

Pyramid Global Hospitality deeply values its associates, placing people at the core of its operational philosophy. The company fosters a supportive and empowering environment where team members are encouraged to grow professionally. Associates benefit from direct collaboration with experienced leaders, meaningful stretch assignments that challenge and develop skills, and exposure to a broad and diverse portfolio of properties and markets spanning multiple brands and locations. This inclusive culture ensures that whether one is at the start of their hospitality journey or an experienced professional, there are ample opportunities to learn, develop, and create meaningful impact.

The commitment of Pyramid and its properties to outstanding service and community engagement has earned them recognition as some of the best places to work by major publications including USA Today, The Boston Globe, and The Houston Chronicle. Additionally, their focus on service excellence has garnered top travel awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These accolades highlight the company’s dedication to cultivating a thriving workplace culture and delivering memorable guest experiences.

The InterContinental Seattle Bellevue, part of the Pyramid portfolio, stands as a premier luxury hotel in downtown Bellevue. This hotel features 208 stylishly designed guest rooms crafted by the renowned Hirsch Bedner Associates, offering a sophisticated blend of modern aesthetics and comfort. Additionally, it boasts 12,000 square feet of elegant meeting and event facilities, catering to both leisure and business travelers. The hotel is located within the Avenue Bellevue, an upscale lifestyle destination that includes luxury residences and retail outlets, anchoring the property as a key player in the area’s luxury hospitality scene.

Working at InterContinental Seattle Bellevue means engaging in a vibrant workplace culture that places a premium on excellence, growth, and authentic service delivery. Employees have the chance to advance their careers in a world-class luxury hotel brand where every role contributes to creating exceptional and unforgettable guest journeys. The hotel's environment is dynamic and supportive, nurturing individuals to thrive professionally while contributing positively to the recognized luxury landscape of Bellevue.

The Front Desk Supervisor position at InterContinental Seattle Bellevue offers a unique and exciting opportunity for a motivated individual to join the front office team. This full-time role is pivotal in ensuring that guests receive top-tier service and hospitality. The incumbent should be a team player who leads by example, demonstrates professionalism and courtesy in all interactions, and supports their colleagues both personally and professionally. This role involves engaging with diverse guests, helping them experience the hotel’s commitment to "WOW" moments, and fostering a welcoming atmosphere.

The Front Desk Supervisor is entrusted with key responsibilities such as supervising shift operations, training front desk agents, managing guest check-in procedures with accuracy, coordinating with maintenance and housekeeping, and maintaining inventory for the sundries shop. The position demands strong leadership, excellent communication skills, and the ability to handle a fast-paced environment effectively. With a competitive salary of $26.50 per hour and comprehensive benefits for full-time employees including paid time off, medical and dental insurance, retirement plans, and various supplemental insurances, this role combines rewarding work with excellent employee support. Pyramid Global Hospitality is committed to equal opportunity employment and celebrates diversity, creating an inclusive workspace for all associates. This opportunity is ideal for individuals passionate about hospitality and looking to grow their careers within a supportive and prestigious luxury hotel brand.