Job Overview
Compensation
Hourly
Exact $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Tachi Palace Casino Resort is a renowned hospitality and gaming destination located in Lemoore, California. It offers a comprehensive range of amenities including exceptional guest accommodations, fine dining options, and extensive gaming facilities. As part of a well-established full-service hotel and casino, Tachi Palace Casino Resort emphasizes delivering superior guest experiences through its various departments, with a strong focus on exceptional customer service and operational excellence. The resort is committed to fostering a positive work environment, promoting career development, and maintaining its reputation as a leader in the hospitality industry.
The Front Office Supervisor role at Tachi Palace Casino Resort is a critical position responsible for overseeing the operations of the hotel's front office and front services during assigned shifts. This position ensures that all guest interactions, from reservations to check-ins and inquiries, are handled with efficiency, professionalism, and a customer-centric attitude. The role requires supervising and leading a team of front office and front service agents, ensuring they provide consistent exemplary service that enhances the overall guest experience.
As a Front Office Supervisor, you will be tasked with coordinating daily operations, managing staff schedules, monitoring performance, and responding effectively to guest complaints or requests. You will be instrumental in implementing organization strategies within the front office to optimize workflow and service delivery. The position involves maintaining knowledge of the resort's facilities and events to assist guests with relevant information, thereby contributing to guest satisfaction and loyalty.
The supervisory aspect includes coaching and counseling staff to nurture their development and improve service standards. Additionally, this role entails ensuring financial procedures such as credit control and handling of transactions are properly followed to safeguard hotel assets. The supervisor will collaborate closely with hotel management to ensure the accuracy of room rate settings and the correct handling of special room blocks or suite bookings to meet guest needs.
This full-time position reports directly to the Front Desk Manager and requires a minimum of two years of supervisory experience in guest services as well as prior front desk experience preferably within a full-service hotel environment. Proficiency with office equipment such as multi-line telephone systems, calculators, copiers, and fax machines is essential. The ideal candidate will have a high school diploma or GED and demonstrate excellent leadership and customer service skills, together with the ability to manage multiple priorities in a fast-paced hospitality setting.
The Front Office Supervisor role at Tachi Palace Casino Resort is a critical position responsible for overseeing the operations of the hotel's front office and front services during assigned shifts. This position ensures that all guest interactions, from reservations to check-ins and inquiries, are handled with efficiency, professionalism, and a customer-centric attitude. The role requires supervising and leading a team of front office and front service agents, ensuring they provide consistent exemplary service that enhances the overall guest experience.
As a Front Office Supervisor, you will be tasked with coordinating daily operations, managing staff schedules, monitoring performance, and responding effectively to guest complaints or requests. You will be instrumental in implementing organization strategies within the front office to optimize workflow and service delivery. The position involves maintaining knowledge of the resort's facilities and events to assist guests with relevant information, thereby contributing to guest satisfaction and loyalty.
The supervisory aspect includes coaching and counseling staff to nurture their development and improve service standards. Additionally, this role entails ensuring financial procedures such as credit control and handling of transactions are properly followed to safeguard hotel assets. The supervisor will collaborate closely with hotel management to ensure the accuracy of room rate settings and the correct handling of special room blocks or suite bookings to meet guest needs.
This full-time position reports directly to the Front Desk Manager and requires a minimum of two years of supervisory experience in guest services as well as prior front desk experience preferably within a full-service hotel environment. Proficiency with office equipment such as multi-line telephone systems, calculators, copiers, and fax machines is essential. The ideal candidate will have a high school diploma or GED and demonstrate excellent leadership and customer service skills, together with the ability to manage multiple priorities in a fast-paced hospitality setting.
Job Requirements
- High school diploma or general education degree (GED) required
- Minimum of two (2) years prior supervisory experience in guest service-related position
- Minimum two (2) years front desk experience, preferably in a full-service hotel
- Knowledge of general office equipment such as multi-line telephone systems, 10 key calculators, copiers, and facsimiles
- Ability to coach and manage a team effectively
- Strong organizational and multitasking abilities
- Availability to work full time shifts
- Any other duties as assigned
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of two (2) years prior supervisory experience in guest service-related position
- Minimum two (2) years front desk experience, preferably in a full-service hotel
- Knowledge of general office equipment such as multi-line telephone systems, 10 key calculators, copiers, and facsimiles
- Strong leadership and team development skills
- Excellent customer service and communication skills
Job Duties
- Lead, direct, and develop a team of employees to accomplish daily, quarterly, and annual goals
- Guides and supports Front Office and Front Service Agents in daily responsibilities
- Implements an effective strategy of organization for the Front Office and Front Services of the Hotel, ensuring maximum guest service and satisfaction
- Responsible for ensuring prompt service of hotel reservations, guest registration, vehicle handling and luggage handling
- Maintains a working knowledge of the Tachi Palace Casino Resort facilities, as well as special events on property to advise guests of same, whenever possible
- Monitors associate's performance during their shifts, providing coaching and counseling when necessary
- Creates work schedule to always ensure adequate staffing to provide the highest quality service
- Reviews departmental guest complaints, ensuring corrective action is taken
- Maintains procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency procedures
- Prepares various departmental reports, including the daily forecast of arrivals and departures
- Ensure all paperwork completed by subordinates is filled out correctly and all incoming calls are properly documented
- Work closely with hotel management to ensure room rates are properly loaded
- Controls the suite bookings, to ensure suites and special room blocks are handled correctly
- Communicates with other departments to ensure proper handling of guests and groups
- Any other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
