Front Office Supervisor

HHM Hotels is a prominent hotel management company that prides itself on fostering a culture of excellence and inclusivity in the hospitality industry. Renowned for operating premier hotel properties that deliver exceptional guest experiences, HHM Hotels emphasizes strong core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company is committed to equal employment opportunities without discrimination based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other legally protected group. By embracing diversity and inclusion, HHM Hotels continually promotes sustainable growth, employee development, and unforgettable guest experiences. The company operates in vibrant, community-centered environments, positioning its properties as preferred destinations for travelers seeking unparalleled service and comfort.

The role of Front Office Supervisor at HHM Hotels is a vital leadership position responsible for overseeing the operations of the front desk, guest services, and lobby experiences. This position transcends traditional front desk responsibilities by granting the supervisor elevated duties, including mentoring team members, managing daily logistics, and ensuring the property stands out as a premier destination within the local community. Serving as an essential link between guests and hotel operations, the Front Office Supervisor plays an instrumental role in driving guest satisfaction, maintaining brand standards, and upholding HHM’s core values.

As a Front Office Supervisor, you will be responsible for selecting, training, scheduling, coaching, and supporting front office associates to guarantee high performance and adherence to established hotel standards. In your absence, you will assume additional leadership responsibilities typically handled by the Front Office Manager or Assistant General Manager, demonstrating your ability to lead effectively and model exemplary service techniques. The role requires resolving guest complaints and concerns by thoroughly researching situations and negotiating effective solutions to secure guest satisfaction. Furthermore, you will engage with guests on a personal level as a lobby ambassador, building lasting relationships that foster repeat visits. Your operational duties will include monitoring and maintaining front office systems, performing bookkeeping activities, managing guest accounts, and actively promoting company marketing programs. This role demands a proactive approach in creating specific and measurable action plans to improve guest service and overall departmental performance.

The Front Office Supervisor position at HHM Hotels offers a clear career progression, including opportunities to advance to Assistant Front Office Manager, Front Office Manager, and even Assistant General Manager roles. This role is well suited for individuals who are eager to grow their leadership capabilities within the hospitality sector while contributing to a supportive and dynamic team environment. You will be expected to work varied shifts, including holidays and weekends, and must be physically able to perform tasks such as standing for extended periods, walking, lifting up to 25 pounds, and other physical activities necessary for front office operations. This dynamic position presents ample opportunities for professional development, ongoing learning, and direct impact on guest experiences in a bustling hotel environment.