Front Office Supervisor

Pyramid Global Hospitality is a prominent hospitality management company known for its commitment to a People First culture, fostering a supportive and inclusive work environment. With over 230 properties worldwide, this company places high importance on employee growth, development, and well-being. Pyramid Global Hospitality offers comprehensive benefits such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. They emphasize ongoing training and development opportunities to help employees advance their skills and build their careers within the hospitality industry. This commitment to both guest experience and employee satisfaction sets Pyramid apart as an employer of choice in the hospitality sector.

The Bradley, located in Fort Wayne, Indiana, is a distinguished property managed by Pyramid Global Hospitality that reflects the genuine spirit of its community through midwestern charm and modern design. The hotel acts as a gateway for guests to experience the city’s culture, creativity, and industry first-hand. The Bradley is seeking a highly motivated Front Desk Supervisor to join their team. This role is ideal for individuals with a passion for customer service who enjoy engaging with diverse guests and leading by example.

The Front Desk Supervisor will play a key role in ensuring exceptional guest experiences by managing the front desk operations efficiently and supporting the staff both personally and professionally. Responsibilities include supervising daily shift processes, training new front desk agents, coordinating with maintenance and housekeeping teams, and resolving guest issues to provide a "WOW" factor. The position demands excellent organizational skills and a team-oriented approach to maintain smooth operations and deliver outstanding customer service. This role offers a wonderful opportunity for growth in a world-class hospitality environment where the emphasis is on making meaningful connections and delivering excellence every day. The position requires a flexible schedule including nights, weekends, and holidays, and applicants should possess strong verbal and written communication skills alongside computer proficiency. Interested candidates will benefit from working in a collaborative culture that values diversity, inclusivity, and the professional development of its team members.