Front Office Supervisor

Pyramid Global Hospitality is a renowned hospitality company dedicated to placing its people first. With over 230 properties worldwide, Pyramid Global Hospitality is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. The company values employee development, offering a variety of benefits and opportunities to help individuals build their skills and advance their careers. By embracing a People First culture, Pyramid Global Hospitality ensures that every team member feels valued and empowered, which resonates in their commitment to delivering exceptional guest experiences.

One of the standout properties managed by Pyramid Global Hospitality is the Texas A&M Hotel and Conference Center located in College Station, Texas. This facility is a vibrant blend of Aggieland spirit and exceptional Howdy Hospitality, offering 250 guest rooms, 23 flexible meeting rooms, and over 35,000 square feet of versatile meeting space. The hotel caters to a wide range of guests and events, providing a dynamic environment that is both challenging and rewarding for hospitality professionals.

The position of Front Office Supervisor at the Texas A&M Hotel and Conference Center is a full-time role that offers an hourly wage of $18.00 paid biweekly. This role carries significant responsibility in overseeing all Front Office, Reservation, and Guest Services operations to maintain excellent customer satisfaction, financial performance, and positive team member relations. The role is critical to upholding the property’s commitment to hospitality excellence and enacting Pyramid Global Hospitality’s values—referred to as the Aggie Path of P.R.I.D.E.—which include positivity, respect, integrity, dedication, and excellence.

In this leadership role, the Front Office Supervisor supports the training and motivation of team members to ensure effective job performance. They assist in maintaining operating and training manuals and ensure all teams comply with systems, control policies, and procedures. The supervisor also supports human resource functions such as hiring, training, scheduling, and evaluating team members and may assume Manager on Duty shifts when required. This position demands excellent communication skills and the ability to resolve guest issues promptly and professionally while delivering exceptional guest service consistently.

Pyramid Global Hospitality offers an extensive benefits package to its employees, including comprehensive health insurance (medical, dental, vision), retirement plans with company match and immediate vesting after 90 days, paid time off, tuition reimbursement eligibility, and employee discounts at numerous national and international properties. Additional perks include pet insurance discounts and access to wellness platforms such as SupportLinc and Ramsey SmartDollar, designed to support personal and household wellbeing.

The work schedule for this role is flexible and can include nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. Ideal candidates are expected to be adaptable, have a strong desire to positively impact others, and exhibit an outgoing, engaging personality. Previous experience in hotel or resort settings and strong computer skills are preferred.

Working at Pyramid Global Hospitality and the Texas A&M Hotel and Conference Center means joining a community that takes great pride in its commitment to Howdy Hospitality and being the difference in the guest experience. This role is perfect for individuals looking to grow within the hospitality industry while making a meaningful contribution to a reputable company that values its employees and fosters a positive workplace culture.