Front Office Supervisor

Montage International is a distinguished luxury hotel management company known for creating exceptional experiences through its portfolio of premier hotels and resorts. With a commitment to excellence and a passion for delivering unparalleled guest services, Montage International fosters a culture where employees are encouraged to live their passion and contribute their unique talents. This dynamic and innovative company embraces diversity and inclusion, actively welcoming applicants with disabilities and providing reasonable accommodations during the hiring process. Their dedication to creating memorable experiences extends not only to their guests but also to their team members, cultivating an environment where doing what you love is part of the core philosophy.

Montage International's reputation for elegance, sophistication, and service excellence makes it an exciting place to grow a career in the hospitality industry. The company values active business partners who support their goals, objectives, vision, mission, and values with proactive strategic leadership and operational expertise. For individuals passionate about the luxury hospitality sector, Montage presents an opportunity to be part of something different and exciting.

The role of Front Office Supervisor at Montage International is a pivotal one, crucial to the seamless function of guest reception, guest services, reservations, and concierge operations. Reporting to the Director of Guest Services, the Front Office Supervisor helps manage day-to-day tasks with a focus on providing exceptional guest experiences while also ensuring the financial profitability and operational efficiency of the department. This position demands both leadership and hands-on involvement as the supervisor leads by example, directly servicing guests when needed, and maintaining high standards for arrival and departure experiences.

In addition to guest interaction, the Front Office Supervisor collaborates on creating and implementing innovative strategies and programs that enhance profits and operational flow-through. They regularly review financial and labor reports to suggest operational adjustments that align with budgetary goals and forecasts. The role also encompasses responsibilities related to associate engagement, scheduling, payroll management, and team training, fostering a motivated and skilled workforce. Emphasizing safety preparedness, the supervisor supports the hotel’s life-safety systems and remains vigilant for emergency readiness.

With a competitive base pay of $27.00 per hour, this role requires a candidate who combines excellent customer service skills with leadership capabilities and operational savvy within a luxury hotel context. The ideal candidate will bring experience with multiple software platforms like Word, Excel, PowerPoint, Opera, Outlook, and preferably Birchstreet, HotSOS, and Rex. This is a prime opportunity for hospitality professionals aiming to advance their supervisory career in an environment that truly values passion and innovation.