Front Office Supervisor

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $27.58

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Training and development opportunities

Job Description

The Ritz-Carlton is a renowned luxury hotel brand known worldwide for its exceptional service and unparalleled guest experience. Located at 13031 Ritz Carlton Highlands Ct, Truckee, California, this prestigious establishment offers guests deluxe accommodations, exquisite amenities, and a commitment to hospitality excellence. The Ritz-Carlton brand is part of Marriott International, one of the world's leading hospitality companies, and is synonymous with sophistication, attention to detail, and personalized guest service. The property in Truckee provides a picturesque mountain retreat, blending the comforts of a high-end resort with the natural beauty of the Sierra Nevada region.

We are currently seeking a dedicated and professional Front Desk Associate to join our Rooms & Guest Services Operations team. This full-time, non-management position offers a competitive hourly wage of $27.58. The Front Desk Associate plays a vital role in creating a seamless and welcoming experience for all guests. This role involves managing guest check-ins and check-outs, handling various payment transactions including credit card issues, cash, checks, and debit, and accurately setting up guest accounts with shared billing or separate charges. The associate is also responsible for addressing guest concerns, coordinating with housekeeping and bell services to meet guest needs promptly, and maintaining communication through detailed shift logs and memos. Attention to detail and exceptional communication skills are essential as the associate ensures that all guests receive the highest level of service and that any problems are resolved efficiently.

Working at the Ritz-Carlton as a Front Desk Associate requires excellent organizational skills and the ability to multitask in a fast-paced environment. The role demands flexibility as shifts may be during the day or evening, with open availability preferred. In addition to customer service, associates assist management with operational tasks such as training new employees, supporting schedules, and ensuring compliance with safety protocols. This position encourages teamwork and dedication, with an emphasis on maintaining a professional appearance and upholding the company's confidentiality standards.

The successful candidate will contribute significantly to the overall atmosphere of luxury and comfort that defines the Ritz-Carlton brand. They will be the first point of contact for guests, embodying the spirit of hospitality that makes every stay memorable. This position offers opportunities for personal and professional growth within a globally recognized hospitality company committed to employee development and guest satisfaction. If you have a passion for service excellence and are looking for a rewarding career in a prestigious hotel setting, consider joining us in Truckee, California.

Job Requirements

High school diploma or G.E.D. equivalent
Minimum of 1 year related work experience
No supervisory experience required
Availability for day, evening, and open shifts preferably
Ability to stand, sit, or walk for extended periods
Capability to move objects weighing up to 10 pounds
Compliance with company policies and procedures
Completion of safety training and certifications

Job Qualifications

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
Strong communication and interpersonal skills
Ability to handle multiple tasks efficiently
Proficiency in basic computer and reservation systems
Knowledge of payment processing methods
Ability to work flexible hours including day and evening shifts
Commitment to excellent customer service
Ability to maintain confidentiality
Safety training and certifications as required

Job Duties

Assist staff with expediting problem payments such as problems processing credit cards
Follow up with guests regarding satisfaction with guest-related issues
Process all guest check-ins including confirming reservations, assigning rooms, and issuing room keys
Handle all payment types including room charges, cash, checks, debit, and credit
Set up accurate accounts for each guest upon check-in including shared bills and separate charges
Anticipate sold-out situations and find alternative accommodations
Coordinate with departments such as Bellperson and Housekeeping to resolve guest requests
Track room readiness with Housekeeping
Review and document shift logs and daily memo books
Count cash bank at start and end of shifts
Balance and drop receipts as per accounting specifications
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
Serve as first point of contact for the Guarantee of Fair Treatment and Open Door Policy processes
Report accidents, injuries, and unsafe conditions
Complete safety training and certifications
Follow company policies and maintain professional appearance
Maintain confidentiality of proprietary information
Anticipate and address guest service needs
Speak and write clearly and professionally
Answer phones using proper etiquette
Develop positive working relationships
Ensure quality standards are met
Stand, sit, or walk for extended periods
Move objects up to 10 pounds
Perform other reasonable duties as requested