Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
Recognition Programs and Rewards
Health Insurance
Dental Insurance
Vision Insurance
Paid vacation time
paid sick days
401(k)
tuition reimbursement programs
Employee assistance program
Job Description
Hilton Grand Vacations at Club La Pension in New Orleans is a distinguished resort known for combining Southern charm with modern hospitality excellence. As part of Hilton Grand Vacations, a reputable company that provides premier vacation ownership options and exceptional guest experiences, Club La Pension promises guests luxury, comfort, and a welcoming atmosphere in one of America’s most vibrant cities. The resort features elegantly appointed accommodations, exceptional amenities, and a commitment to delivering memorable vacations. Hilton Grand Vacations is recognized for its employee-focused culture, offering numerous benefits and career development opportunities to team members. The company values diversity, inclusivity, and is dedicated to fostering a supportive work environment where every employee can thrive and deliver superior guest service. Being part of Hilton Grand Vacations means joining a team that is passionate, professional, and committed to excellence.
The Front Desk Supervisor at Club La Pension plays a critical role in ensuring the smooth operation of the front office and driving the resort's success through outstanding guest service. This position involves overseeing check-in and check-out processes, assisting guests and owners, and supporting the Front Desk team with any questions or guest-related situations. The role is not just about managing daily operations; it also includes training new employees, ensuring adherence to quality standards, coordinating with other hotel departments, and maintaining effective communication to enhance guest satisfaction. A successful Front Desk Supervisor leads by example, demonstrating integrity, professionalism, and confidentiality while handling guest concerns with a courteous and calm demeanor. The position requires flexibility in scheduling, including mornings, evenings, and overnight shifts, to meet the dynamic needs of the resort.
Hilton Grand Vacations offers a comprehensive benefits package and a people-first culture that values and rewards team members. Employees benefit from recognition programs, excellent healthcare coverage including medical, dental, and vision, paid vacation and sick days, a 401(k) plan with company matching, tuition reimbursement programs, and opportunities for career advancement. The resort is committed to supporting the physical and mental well-being of its staff through an Employee Assistance Program. This supervisory role is well suited for individuals with previous management or supervisory experience in hospitality, who excel in leading teams and delivering exceptional customer service. Hilton Grand Vacations embraces diversity and is an equal opportunity employer, providing accommodations to individuals with disabilities to ensure everyone has the chance to contribute and succeed in this rewarding position. If you are passionate about hospitality and enjoy working in a dynamic, guest-focused environment, Hilton Grand Vacations at Club La Pension invites you to apply for the Front Desk Supervisor role and be part of an award-winning team dedicated to excellence.
The Front Desk Supervisor at Club La Pension plays a critical role in ensuring the smooth operation of the front office and driving the resort's success through outstanding guest service. This position involves overseeing check-in and check-out processes, assisting guests and owners, and supporting the Front Desk team with any questions or guest-related situations. The role is not just about managing daily operations; it also includes training new employees, ensuring adherence to quality standards, coordinating with other hotel departments, and maintaining effective communication to enhance guest satisfaction. A successful Front Desk Supervisor leads by example, demonstrating integrity, professionalism, and confidentiality while handling guest concerns with a courteous and calm demeanor. The position requires flexibility in scheduling, including mornings, evenings, and overnight shifts, to meet the dynamic needs of the resort.
Hilton Grand Vacations offers a comprehensive benefits package and a people-first culture that values and rewards team members. Employees benefit from recognition programs, excellent healthcare coverage including medical, dental, and vision, paid vacation and sick days, a 401(k) plan with company matching, tuition reimbursement programs, and opportunities for career advancement. The resort is committed to supporting the physical and mental well-being of its staff through an Employee Assistance Program. This supervisory role is well suited for individuals with previous management or supervisory experience in hospitality, who excel in leading teams and delivering exceptional customer service. Hilton Grand Vacations embraces diversity and is an equal opportunity employer, providing accommodations to individuals with disabilities to ensure everyone has the chance to contribute and succeed in this rewarding position. If you are passionate about hospitality and enjoy working in a dynamic, guest-focused environment, Hilton Grand Vacations at Club La Pension invites you to apply for the Front Desk Supervisor role and be part of an award-winning team dedicated to excellence.
Job Requirements
- High school diploma/GED
- 2+ years of related experience
- 1+ years of management or supervisory experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
Job Qualifications
- High school diploma/GED
- 2+ years of related experience
- 1+ years of management or supervisory experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
Job Duties
- Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied
- Responsible for assisting with training and directing new department employees
- Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
- Work in conjunction with accounting to maintain and minimize levels of account receivables
- Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
- Ensure the timely completion of performance appraisals
- Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
- Facilitate the resolution of any concerns/complaints for the guest and/or refer and follow-up with appropriate personnel
- Other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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