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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $27.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401k
401K Matching
Fitness membership reimbursement
Qualified parking
Paid Time Off
Holiday pay
Job Description
Park Hyatt Chicago is a prestigious Forbes Four-Star hotel located in the historic Gold Coast neighborhood of Chicago, offering a luxurious sanctuary for discerning travelers. The hotel is renowned for its sophisticated blend of contemporary design, carefully curated art, and intuitive service. With breathtaking views of Lake Michigan, Park Hyatt Chicago provides an exclusive experience defined by personalization, discretion, and an exceptional attention to detail. The hotel embodies the essence of refined hospitality where every guest's stay is crafted to be memorable and effortlessly elegant.
Working at Park Hyatt Chicago means becoming part of a legacy that valu... Show More
Working at Park Hyatt Chicago means becoming part of a legacy that valu... Show More
Job Requirements
- high school diploma or equivalent
- minimum 2 years supervisory experience in luxury hospitality front office
- excellent communication skills
- strong organizational and multitasking abilities
- proficiency with property management systems
- ability to lead and coach teams
- customer service oriented mindset
- flexibility to work varied shifts including holidays and weekends
Job Qualifications
- minimum of 2 years of progressive supervisory experience in front office or rooms division operations within luxury or forbes-rated hotels
- degree in hospitality management, hotel administration, or related field preferred
- passion for delivering intuitive, personalized service aligned with luxury brand standards
- exceptional verbal and written communication skills
- strong operational organization and multitasking abilities
- proficiency in billing accuracy, reservation management, and microsoft office suite
- familiarity with reservation systems
- comfortable using property management systems and digital concierge tools
- approachable and confident leadership style
- resourceful and calm under pressure
- flexible availability for all shifts including evenings, weekends, and holidays
Job Duties
- lead daily front office operations and oversee staff performance
- manage room assignments and coordinate VIP guest arrivals
- conduct pre-shift briefings and ensure team communication
- provide coaching and real-time service recovery guidance
- collaborate with Bell and Door Attendants, Concierge, and Communication Center Agents
- maintain compliance with Forbes Travel Guide service standards
- handle guest interactions with empathy and professionalism
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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