Front Office Supervisor

First Hospitality, founded in 1985 and headquartered in Chicago, is a dynamic and forward-thinking hotel development, investment, and management company. With a strategic vision focused on creating value through excellence and innovation, First Hospitality is committed to redefining industry standards by embracing new approaches and maintaining a high level of professionalism. The company prides itself on attracting and retaining a diverse, high-performing workforce where employee differences are respected and valued. This inclusive work environment fosters collaboration, flexibility, and fairness, making it a great place for professionals who are passionate about the hospitality industry to grow and thrive.

The Front Desk Supervisor role at First Hospitality is a crucial management position within the Front Office department. The individual in this role will be instrumental in supporting the hotel’s daily operations by supervising front office personnel, ensuring smooth processes, and providing exceptional guest experiences. This supervisory role includes managing front desk and bell/door staff, overseeing hotel availability and room inventory, and safeguarding overall guest satisfaction. The position demands effective communication, strong leadership skills, and the ability to balance operational duties with customer service excellence.

Additionally, the Front Desk Supervisor will be responsible for preparing for daily arrivals and long-range bookings, organizing shift briefings, and maintaining thorough knowledge of the hotel’s offerings and local area events. The role also involves financial duties, such as managing room revenues and credit concerns, to ensure proper accounting procedures are followed. Maintaining detailed logs, addressing guest issues confidentially, and coordinating with other hotel departments to resolve any issues timely are also key responsibilities.

This position is ideal for candidates who are self-motivated, eager to grow within the hospitality field, and passionate about delivering excellent guest service. Candidates will also benefit from the company's commitment to professional development and promotion opportunities. First Hospitality offers insurance enrollment, paid time off, and holiday pay starting from day one, encouraging a healthy work-life balance and financial security. Employees also have access to the 401(k) plan after 30 days, hotel and travel discounts worldwide, and ongoing development programs designed to enhance their careers.

Joining First Hospitality as a Front Desk Supervisor means becoming part of a management team dedicated to operational excellence and creating memorable guest experiences. The company values positivity, professionalism, and employee motivation, which are critical to cultivating an inspiring work environment. Enthusiastic, detail-oriented individuals who enjoy analyzing forecasts, balancing budgets, and leading teams will find this role rewarding and challenging as they contribute to the success of First Hospitality's hotel operations.