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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k)
hotel discounts
Travel Discounts
Professional Development
Job Description
First Hospitality, founded in 1985 and headquartered in Chicago, is a dynamic and forward-thinking hotel development, investment, and management company. With a strategic vision focused on creating value through excellence and innovation, First Hospitality is committed to redefining industry standards by embracing new approaches and maintaining a high level of professionalism. The company prides itself on attracting and retaining a diverse, high-performing workforce where employee differences are respected and valued. This inclusive work environment fosters collaboration, flexibility, and fairness, making it a great place for professionals who are passionate about the hospitality industry to grow and thrive.
The Front De... Show More
The Front De... Show More
Job Requirements
- Customer service experience, preferably in hospitality or related industry
- High school diploma or equivalency education certificate required
- Speak, read, and write in primary language used in the workplace
- Sit, stand, walk, and be in front of a computer for 8+ hours
Job Qualifications
- Customer service experience, preferably in hospitality or related industry
- High school diploma or equivalency education certificate required
Job Duties
- Supervise and support all Front Office staff including Front Desk and Bell/Door Staff to ensure policies and procedures are followed while welcoming guests
- Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
- Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
- Maintain knowledge of all of hotel outlet offerings, facilities and local area events
- Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
- Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
- Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
- Report and follow up on any guest issues while maintaining a high level of confidentiality with all guest information
- Maintain a detailed log with all guest issues and resolutions
- Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
- Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
- Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week"
- Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
- Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff
- Must possess basic ability to analyze and understand forecasts and budgets
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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