Front Office Supervisor

Augusta Marriott at the Convention Center is a prestigious hotel well-known for its commitment to exceptional guest services and distinguished hospitality. Located conveniently near the convention center, this hotel is a preferred destination for business travelers, tourists, and event attendees seeking comfortable and modern accommodations. As part of the globally renowned Marriott International brand, Augusta Marriott offers upscale amenities, meticulously designed event spaces, and a warm, welcoming atmosphere. The hotel prides itself on delivering a seamless experience that blends comfort, convenience, and exemplary customer care, making it a standout choice for accommodations in Augusta, Georgia.

Currently, Augusta Marriott at the Convention Center is seeking a dedicated Front Desk Supervisor to join its dynamic team. This role functions as a leadership position overseeing the key front office operations, including the Front Desk, Automatic Yield System (AYS), and Concierge Lounge. The Front Desk Supervisor plays an essential part in not only managing and motivating front office staff but also elevating guest experiences through smooth operational execution and superior hospitality. Holding significant responsibility, this role ensures the guest service index remains high and influences guests' satisfaction and intent to return positively.

The Front Desk Supervisor will lead daily operational activities by conducting pre-shift meetings, enforcing the Marriott Hosting Culture, and guaranteeing staff preparedness to deliver excellent service. Responsibilities include overseeing associate performance, providing timely feedback and guidance, ensuring consistent grooming and uniform standards, and maintaining cleanliness and order within front office areas. The role requires managing scheduling to align with guest demand and staff availability and maintaining thorough documentation including performance logs, emergency procedures, and management rosters. This position also involves proactive problem resolution by addressing guest concerns quickly and professionally, maintaining strong relationships with staff and other departments, and generating special accommodations for VIPs and group bookings.

This role demands an individual capable of inspiring their team to embody service excellence standards and actively contribute to marketing and merchandising the hotel through personalized guest interactions. The Front Desk Supervisor also manages supply inventory, particularly for the Concierge Lounge, ensuring relevant local information and resources are up-to-date and accessible. Training and mentoring the team remain a core aspect of this position, helping associates develop skills and maintain enthusiasm for their roles.

Working at Augusta Marriott means embracing a fast-paced and varied schedule that requires availability for both AM and PM shifts, with schedule flexibility based on hotel volume. This hourly position offers competitive compensation at $20.00 per hour, emphasizing its value on attracting experienced and motivated hospitality professionals. Prospective candidates will engage in a partially electronic hiring process, reflecting the company’s modern and efficient recruiting approach.

Joining Augusta Marriott at the Convention Center offers a meaningful opportunity for hospitality professionals who are passionate about leadership and delivering superior guest experiences. The role not only nurtures professional growth through daily challenges and training but also places candidates within a respected global hotel brand committed to diversity and inclusion. The hotel supports equal employment opportunities, ensuring that all qualified applicants receive fair consideration regardless of race, color, religion, sex, or other protected characteristics. If you are ready to elevate your career in the hospitality industry and contribute to a welcoming environment where guests feel truly valued, consider applying for the Front Desk Supervisor position at Augusta Marriott at the Convention Center today.