Front Office Supervisor

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Split Shifts

Benefits

401(k) matching

Dental Insurance

Employee Discounts

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Augusta Marriott at the Convention Center is a prestigious hotel well-known for its commitment to exceptional guest services and distinguished hospitality. Located conveniently near the convention center, this hotel is a preferred destination for business travelers, tourists, and event attendees seeking comfortable and modern accommodations. As part of the globally renowned Marriott International brand, Augusta Marriott offers upscale amenities, meticulously designed event spaces, and a warm, welcoming atmosphere. The hotel prides itself on delivering a seamless experience that blends comfort, convenience, and exemplary customer care, making it a standout choice for accommodations in Augusta, Georgia.

Currently, Augusta Marriott at t... Show More

Job Requirements

High school diploma or equivalent
Proven experience in a supervisory role within hospitality
Ability to work flexible AM and PM shifts
Excellent interpersonal skills
Strong problem-solving abilities
Ability to maintain a professional appearance and demeanor
Must be able to perform reasonable tasks requested by management

Job Qualifications

Experience in front desk or hospitality supervision
Strong leadership and communication skills
Ability to manage and motivate a team
Knowledge of guest service standards
Proficiency in scheduling and staff management
Ability to handle guest complaints professionally
Basic computer skills related to hotel management systems

Job Duties

Hold a pre-shift stand-up meetings with staff prior to reporting to stations
Live by example before staff with the hosting Marriott culture
Be prepared for each daily activity and review any variations with manager and staff
Ensure all associates are aware of role and responsibilities and operate within their guidelines
Communicate daily with department manager and Manager on Duty to assure consistency and pass-on of pertinent information
Consistently document variations in associate's performance and provide timely counseling
Ensure staff is properly groomed and uniformed at all times

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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