Front Office Supervisor

Pyramid Global Hospitality is a distinguished leader in the hospitality industry, committed to fostering a "People First" culture that prioritizes employee well-being, growth, and professional development. With a presence encompassing over 230 properties worldwide, Pyramid Global Hospitality is known for creating supportive and inclusive work environments where diversity is celebrated, and meaningful relationships are built. The company offers a range of comprehensive employment benefits, including health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. This dedication to their employees is underpinned by continuous training and development opportunities, enabling team members to enhance their skills and advance their careers in hospitality.

One of the outstanding properties under Pyramid Global Hospitality is The Bradley, located in Fort Wayne, Indiana. This property embodies Midwestern charm combined with modern design, reflecting the community spirit, industriousness, and creativity of its city. The Bradley offers guests an authentic experience rooted in the genuine nature of the locale, creating a warm and welcoming atmosphere.

The Front Desk Supervisor role at The Bradley offers an exceptional opportunity for motivated individuals interested in hospitality to grow their careers within a world-class setting. The position demands a team player who demonstrates leadership by example, delivers exceptional customer service, and supports the front desk team both professionally and personally. The Supervisor will engage with guests from diverse backgrounds, ensuring their experience is memorable by addressing their needs and exceeding their expectations.

Key responsibilities include managing the daily front desk operations, overseeing the pre-assignment of rooms highlighting VIPs and special requests, coordinating with maintenance and housekeeping teams to ensure smooth operations, and training new Front Desk Agents to uphold high customer service standards. This role is integral in resolving guest concerns promptly with the goal of "WOW" moments, promoting hotel programs, and maintaining operational procedures such as cash handling and inventory management. Effective communication with other departments and familiarity with emergency policies are also critical aspects of this position.

The ideal candidate possesses excellent verbal and written communication skills, computer proficiency, and the ability to operate efficiently in a fast-paced environment. Flexibility to work nights, weekends, and holidays is essential. Prior experience in a hotel or resort setting is preferred but not mandatory for those demonstrating a strong passion for hospitality and a desire to impact guests positively.

This role is ideal for individuals seeking a dynamic and rewarding career path within a company that values its employees and provides a nurturing environment to thrive. Pyramid Global Hospitality ensures equal employment opportunities and celebrates diversity in its workforce, reinforcing its commitment to an inclusive workplace. Compensation packages for this position are competitive and tailored to candidates' experience, skill sets, certifications, and the cost of labor in specific locations. As part of a global hospitality group, the Front Desk Supervisor will be part of a team dedicated to delivering premium guest experiences and upholding the esteemed reputation of The Bradley and Pyramid Global Hospitality worldwide.