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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $26.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Training and development opportunities
Job Description
Pyramid Global Hospitality is a distinguished leader in the hospitality industry, committed to fostering a "People First" culture that prioritizes employee well-being, growth, and professional development. With a presence encompassing over 230 properties worldwide, Pyramid Global Hospitality is known for creating supportive and inclusive work environments where diversity is celebrated, and meaningful relationships are built. The company offers a range of comprehensive employment benefits, including health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. This dedication to their employees is underpinned by continuous training and... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Must be available to work flexible schedule including nights, weekends and holidays
- Ability to stand for the duration of the shift
- Excellent verbal and written communication skills
- Computer skills
- Ability to work in a fast-paced setting
Job Qualifications
- Must be available to work a flexible schedule including nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Strong desire to make an impact on other people
- Outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
Job Duties
- Help guests discover their "Wanderlust" experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and "WOW" guests through recovery when things aren't quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- Work closely with Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct, resolve issues, coach and counsel front desk team members to ensure quality operations
- Maintain the Sundries shop, keep inventory, and order as necessary
- Train new Front Desk Agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact professionally with hotel/resort staff, assisting other departments
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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