FRONT OFFICE SHIFT MANAGER- SWING SHIFT

This opportunity is with a prominent hospitality establishment dedicated to delivering exceptional guest experiences and ensuring operational excellence across all front-office and guest service departments. The company operates within an environment that values integrity, professionalism, and a passion for hospitality, striving to exceed guest expectations through effective leadership and teamwork. Known for its commitment to employee development and guest satisfaction, this establishment is a notable player in the gaming and hospitality industry, offering a dynamic and fast-paced work environment that encourages growth and innovation.

The role focuses on managing the Front Office department with a high level of dedication toward guest satisfaction. As the supervisor of daily operations, the incumbent will oversee not only the front office but also adjacent service areas like the Call Center, Pool, Business Center, and Fitness Center. This leadership position requires one to foster a team culture that embodies the company’s core values by demonstrating respect, maturity, excellent listening skills, and motivation. The role involves assisting the Front Office Management team in strategizing and implementing procedures that maximize guest service, room occupancy, and revenue. Responsibilities also include maintaining credit control procedures, ensuring guest safety and security, handling complaints with tact and professionalism, and guiding staff to achieve departmental goals.

This position demands a proactive, detail-oriented individual who is passionate about hospitality and understands the importance of seamless operational coordination across departments. The role calls for strong interpersonal and leadership skills, with an emphasis on coaching, training, and developing team members to enhance productivity and efficiency. The ability to maintain confidentiality and adhere to gaming and regulatory requirements is critical, as is a capacity for problem-solving and working effectively under pressure in a fast-paced environment. Candidates will benefit from experience with Property Management Systems, particularly V1, and are expected to be proficient in using smartphones and other necessary technology for communication and company applications.

Those who thrive in this role will have a commitment to personal accountability in delivering an excellent guest experience, a team-player attitude, and the ability to navigate stressful situations professionally. The position provides an opportunity to be part of a respected organization where one’s leadership can directly impact guest impressions and overall operational success. Preference will be given to qualified tribal members, reflecting the company’s dedication to community involvement and diversity in the workplace. This role offers the chance to contribute to a vibrant team and develop a rewarding career in hospitality management within a respected tribal gaming and hospitality company.