Front Office Senior Manager

Our client is a distinguished hospitality company dedicated to providing outstanding guest experiences at an upscale hotel located in Nashville, Tennessee. Known for its commitment to excellence and guest satisfaction, this property stands out in the hospitality industry by maintaining high standards of service, personalized attention to guests, and a dynamic, welcoming environment. The company values integrity, professionalism, and teamwork, fostering a culture that enables every team member to excel in their role and contribute meaningfully to its ongoing success. With an emphasis on innovation and guest-centric services, the establishment continuously seeks to elevate the traditional hospitality experience while ensuring the highest level of comfort and convenience for every visitor.

The position of Front Office Senior Manager is pivotal to the seamless functioning of the hotel's guest-facing operations. This role is best suited for a motivated leader with over three years of front office leadership experience in an upscale environment who thrives on delivering exceptional service in a fast-paced, dynamic setting. Reporting directly to senior management, the individual will lead a talented front office team, ensuring all aspects of guest arrivals, departures, and overall front desk operations meet and exceed expectations. This role requires a high level of attention to detail, superior communication and problem-solving skills, and the ability to handle escalations gracefully by implementing effective service recovery solutions.

This onsite role based in Nashville, TN offers a competitive salary of up to $85,000 base along with a performance-based bonus, making it an attractive opportunity for candidates wishing to advance their career in hotel management. The Front Office Senior Manager will also be responsible for labor and scheduling management, cross-functional collaboration across departments, and championing a service-driven culture. A flexible schedule including weekends and holidays is essential to meet the demands of the hospitality environment. Overall, this leadership role is critical in elevating the hotel's reputation for excellent guest service and operational efficiency.