Front Office Scheduler

Prime MSO is a leading operator and manager of outpatient surgical facilities established in 2014, dedicated to providing the highest standard of surgical care across a broad spectrum of specialties in the Los Angeles area. As an independent entity, Prime MSO focuses on developing and optimizing surgical centers by building strategic partnerships with physician groups and health systems, creating aligned economic models that enhance patient access to quality care at more affordable costs. The company values a dynamic and supportive work atmosphere that fosters employee fulfillment and professional growth while prioritizing exceptional patient outcomes and community engagement. Their commitment to healthcare innovation and collaboration makes them a reputable and trusted name in outpatient surgical services, with a team-oriented culture that values both employee well-being and patient satisfaction.

The Front Office Scheduler at Prime MSO plays a vital role in ensuring smooth operational flow within the surgical center by serving as the primary point of contact for visitors and patients upon arrival. This position is responsible for efficiently scheduling all surgical procedures in compliance with clinical and insurance guidelines to maintain an accurate surgery calendar. Beyond scheduling, the role involves managing confidential medical and demographic records with meticulous attention to detail and adherence to HIPAA and other regulatory standards. Administrative duties such as greeting guests, managing multi-line telephone systems, directing inquiries, sorting and distributing mail, and supporting nursing staff with pre-operative communications are also key responsibilities. The Front Office Scheduler liaises with various internal departments and external partners, ensuring timely transmission of documentation and coordination of ancillary services like pathology reports and pre-procedure testing.

The role demands excellent organizational skills, a strong understanding of medical terminology, and proficiency in specialized scheduling software like the Vision Scheduling Program and Salesforce. Candidates are expected to be reliable, maintain strict confidentiality, and demonstrate adaptability by occasionally traveling to alternative facilities for account management. Participation in ongoing training opportunities, quality assurance initiatives, and continuous process improvement projects is encouraged to maintain professional competency and promote operational excellence. Prime MSO offers a supportive environment where teamwork and communication are paramount, providing a meaningful opportunity to contribute substantially to patient care and organizational success. This full-time position offers a competitive benefits package that supports employee health, financial security, and work-life balance, reflecting the company’s commitment to fostering a rewarding work culture.