Front Office Rooms Manager - Waldorf Astoria Washington D.C

Waldorf Astoria Washington DC is the newest and most anticipated luxury hotel located at the heart of Washington D.C., right on Pennsylvania Avenue. This iconic hotel has been thoughtfully reimagined from the historic Old Post Office building, reclaiming its place as one of the city’s premier and most distinguished addresses. With 263 elegantly appointed rooms, 38,000 square feet of versatile event space, two sophisticated restaurants, and three vibrant bars, Waldorf Astoria Washington DC is designed to host some of Washington’s most significant events, groundbreaking meetings, and unforgettable experiences. As part of the Waldorf Astoria brand, it offers guests and visitors an unmatched level of luxury, elegance, and personalized service in a setting steeped in rich history and architectural grandeur. Guests come here expecting exceptional hospitality in an atmosphere where every detail matters.

The role of Rooms Manager at Waldorf Astoria Washington DC is a critical leadership position within the hotel’s operations. The Rooms Manager will take charge of directing and administering all Front Office operations, ensuring flawless coordination between departments that directly impact the guest experience. This encompasses overseeing key guest-contact departments, managing department heads and their teams, and ensuring that all front office and housekeeping processes support an outstanding and seamless guest journey from check-in to check-out. This position requires a proactive leader with at least two years of management experience and prior hotel front desk experience, ideally in a luxury hotel environment. Full availability is essential for the role to support the dynamic needs of a luxury hospitality setting.

As Rooms Manager, you will be the driving force behind creating warm, memorable interactions with every guest by upholding the highest standards of service and operational excellence. You will supervise front desk operations including check-in/out, guest relations, and conflict resolution, as well as manage housekeeping operations such as room assignments and cleanliness inspections to ensure every room is ready to deliver the promised level of luxury. Your leadership will be vital in inspiring and developing team members by fostering a positive, productive work environment and providing ongoing coaching and performance management. By leveraging state-of-the-art rooms systems and processes, you will ensure smooth and efficient operations that contribute to the overall success of the hotel.

At the heart of this role is the opportunity to contribute to an award-winning workplace culture that values integrity, teamwork, leadership, ownership, and a passion for hospitality. Waldorf Astoria Washington DC operates under Hilton’s globally recognized standards and offers team members exceptional benefits and a workplace culture that promotes personal and professional growth. In joining this distinguished hotel, you become part of a celebrated legacy known worldwide for delivering luxurious guest experiences and fostering a vibrant working environment where employees can thrive and build their careers. If you are passionate about luxury hospitality and are ready to lead a dynamic team in a landmark hotel, this Rooms Manager role offers a unique and rewarding opportunity to make a lasting impact in the heart of the nation’s capital.