Front Office Rooms Controller

Marriott International is a leading global hospitality company known for its dedication to exceptional guest experiences and excellent service. This respected establishment operates countless properties worldwide, ranging from luxurious resorts to urban hotels, including its distinguished JW Marriott luxury portfolio. JW Marriott properties, in particular, are noted for their commitment to associating holistic well-being with a passion for luxury hospitality. The company fosters a supportive and dynamic work environment that values diversity, innovative thinking, and career development opportunities, cultivating an engaged workforce that strives to deliver the hallmark of Marriott hospitality: "Wonderful Hospitality. Always." Marriott International is also celebrated for its commitment to equal employment opportunity, including actively supporting diversity and inclusion practices in its hiring and workplace policies.

This specific position is a full-time, non-management role located at a beautiful JW Marriott property at 500 Bayview Circle in Newport Beach, California. The hourly pay for this position is set at $29.40. As a member of the Rooms & Guest Services Operations team, this role plays a pivotal part in ensuring the smooth and efficient check-in and check-out processes for guests. The role includes a variety of guest-facing and administrative responsibilities, making it critical for maintaining high standards of guest satisfaction and operational efficiency.

In this role, the employee is responsible for room assignments aligned with guest preferences whenever feasible, streamlining the pre-registration and key packet preparation for guests, and coordinating group check-in and pre-registration procedures. The role requires attentiveness to detail as it includes confirming reservations, managing cancellations, reviewing room status daily, ensuring market-appropriate rates, and resolving billing discrepancies. The candidate will also handle reservations, block rooms, and perform duplicate reservation checks alongside generating daily operational reports. Communication is essential, both in interacting with guests to verify their needs have been met and in exchanging information with various departments to synchronize daily hotel operations.

Employees must follow Marriott International's company policies, maintain a professional appearance, protect company assets, and uphold confidentiality standards. The role requires excellent communication skills, a positive and supportive attitude toward teamwork, and readiness to assist guests with disabilities. In addition to routine front desk operations, the employee should be prepared to perform physical activities such as standing, walking for extended periods, and handling items weighing up to 10 pounds. Overall, this role is designed to deliver seamless guest services and contribute positively to the dynamic team environment of JW Marriott Newport Beach, maintaining the legacy of luxury hospitality and extraordinary guest experiences for which the Marriott brand is recognized globally.