Front Office Representative

BayCare Health System is a renowned healthcare network and one of the largest employers in the Tampa Bay area. Comprising 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians, BayCare is deeply committed to patient-centered care and clinical excellence. The organization thrives on a culture founded on trust, dignity, respect, responsibility, and a forward-thinking philosophy, supporting more than 30,000 team members. BayCare's extensive network provides comprehensive healthcare services across numerous specialties and locations, ensuring that patients receive high-quality care close to home. The system's dedication to fostering a collaborative and innovative environment has made it a leader in the healthcare industry in Florida.

The Behavioral Health Office Representative role at BayCare plays a crucial part in supporting the smooth operation of behavioral health services at the Mease Countryside Life Management facility in Countryside, FL. This full-time position offers a consistent work schedule from Monday to Thursday, 10 AM to 7 PM, and Friday from 8 AM to 1 PM, ensuring a balanced work-life integration. The role is centered on providing excellent patient service by managing patient registration, scheduling appointments, handling inquiries, and ensuring thorough documentation. This position requires interpersonal skills, critical thinking, and strong organizational abilities to efficiently maintain office operations and patient flow.

As a Behavioral Health Office Representative, the individual will serve as the first point of contact for patients, demonstrating empathy and professionalism to make patients feel welcomed and cared for. Key responsibilities include updating and verifying patient information, coordinating comprehensive schedules for providers to maintain maximum productivity, processing payments and assisting with billing questions, and managing communications in accordance with departmental standards. The role demands a detailed-oriented approach to ensure accuracy in patient records and appointment management, contributing directly to the overall quality of behavioral health services offered.

Through this role, the representative supports providers by managing patient logistics and ensuring compliance with established protocols, including transfers from other facilities and encounter documentation completion. The position emphasizes teamwork while also expecting the ability to work independently in a dynamic environment. Candidates are expected to have at least one year of office-related experience and possess strong written and verbal communication skills for effective interaction with patients and healthcare staff.

BayCare Health System boasts a competitive compensation package inclusive of health, dental, and vision benefits, paid time off, tuition reimbursement, 401K options, and performance bonuses. The organization is committed to fostering a diverse and inclusive workplace, and this position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse as part of its employment protocols. BayCare's dedication to community health, employee development, and clinical innovation makes it an excellent choice for individuals seeking a rewarding career in healthcare administration, especially within behavioral health services.