Front Office Receptionist | Glendale HQ
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) match
Dental Insurance
Disability insurance
Life insurance
Paid Time Off
Vision Insurance
Paid holidays
Bereavement leave
Job Description
Prime MSO is a prominent healthcare management organization specializing in the development and operation of outpatient surgical facilities primarily serving the Los Angeles area. Since its establishment in 2014, Prime MSO has become a trusted independent operator of surgical centers that cover a broad range of surgical specialties. The company is dedicated to delivering top-quality surgical care to patients while fostering a collaborative and supportive work environment for its employees, physician partners, and health system partners. Prime MSO's business model focuses on strategic relationships that optimize facility operations and provide greater access to affordable, high-quality surgical care. This commitment to excellence and community impact has made the organization a leader in outpatient surgical services and a respected employer in the healthcare sector.
The Front Office Receptionist position at Prime MSO serves as a vital role in ensuring the smooth operation of the front desk and the integrity of medical and demographic patient records. Acting as the primary point of contact for visitors and staff, the receptionist manages the full lifecycle of patient documentation, including the meticulous organization, auditing, and filing of medical records in compliance with company and regulatory standards. This role is essential in supporting interdepartmental communication, particularly between clinical facilities, surgical centers, and the Billing and Accounting departments.
The successful candidate will demonstrate strong organizational skills, attention to detail, and the ability to handle a high volume of document management alongside daily administrative tasks. Duties include processing and digitally filing patient records, conducting routine audits for accuracy and completeness, managing discrepancies, and ensuring secure document retention and disposal. Additionally, the receptionist coordinates with surgical facilities regarding outstanding records and billing-related documentation while providing excellent customer service and professional front desk operations. The role also involves general office support such as managing communications, scheduling appointments, maintaining office supplies and cleanliness, and assisting with miscellaneous administrative duties.
Prime MSO values professionalism, communication skills, teamwork, and adaptability in its employees. The Front Office Receptionist will play a key role in upholding these standards, contributing to a positive work environment, and ensuring patients and visitors experience courteous and efficient service. This full-time position is ideal for candidates with experience in medical offices or healthcare administration and those who are comfortable working with electronic health record systems and document management software. Working at Prime MSO offers the opportunity to be part of a dynamic organization committed to enhancing healthcare delivery through excellence, integrity, and collaboration.
The Front Office Receptionist position at Prime MSO serves as a vital role in ensuring the smooth operation of the front desk and the integrity of medical and demographic patient records. Acting as the primary point of contact for visitors and staff, the receptionist manages the full lifecycle of patient documentation, including the meticulous organization, auditing, and filing of medical records in compliance with company and regulatory standards. This role is essential in supporting interdepartmental communication, particularly between clinical facilities, surgical centers, and the Billing and Accounting departments.
The successful candidate will demonstrate strong organizational skills, attention to detail, and the ability to handle a high volume of document management alongside daily administrative tasks. Duties include processing and digitally filing patient records, conducting routine audits for accuracy and completeness, managing discrepancies, and ensuring secure document retention and disposal. Additionally, the receptionist coordinates with surgical facilities regarding outstanding records and billing-related documentation while providing excellent customer service and professional front desk operations. The role also involves general office support such as managing communications, scheduling appointments, maintaining office supplies and cleanliness, and assisting with miscellaneous administrative duties.
Prime MSO values professionalism, communication skills, teamwork, and adaptability in its employees. The Front Office Receptionist will play a key role in upholding these standards, contributing to a positive work environment, and ensuring patients and visitors experience courteous and efficient service. This full-time position is ideal for candidates with experience in medical offices or healthcare administration and those who are comfortable working with electronic health record systems and document management software. Working at Prime MSO offers the opportunity to be part of a dynamic organization committed to enhancing healthcare delivery through excellence, integrity, and collaboration.
Job Requirements
- High school diploma or equivalent
- Prior experience in medical office or records management preferred
- Proficiency with electronic health record and document management systems
- Strong attention to detail
- Excellent verbal and written communication skills
- Professional attitude and ability to collaborate across departments
- Ability to maintain confidentiality and comply with HIPAA regulations
- Proficiency in Microsoft Office Suite
Job Qualifications
- High school diploma or equivalent
- Associate degree or medical office certification preferred
- Prior experience in medical office or healthcare administration preferred
- Proficiency with electronic health record systems
- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to multi-task and prioritize
- Professional and positive attitude
- Ability to maintain confidentiality (HIPAA compliance required)
- Proficiency in Microsoft Office Suite
Job Duties
- Review, sort, and digitally file patient medical and demographic records
- Conduct routine file audits to ensure completeness and compliance
- Identify and resolve filing discrepancies and duplicate records
- Maintain document version control and secure retention
- Track and escalate outstanding documentation and discrepancies
- Coordinate communication with surgical facilities and billing department
- Serve as liaison between clinical facilities and internal departments
- Greet and assist visitors professionally
- Handle phone calls and company inquiries
- Manage incoming and outgoing mail
- Schedule meetings and maintain calendars
- Perform clerical duties such as photocopying and scanning
- Maintain front office cleanliness and organization
- Complete errands as requested by management
- Communicate proactively about project deadlines
- Perform additional duties assigned by management or executives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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