Front Office Receptionist (Full-Time)

Nicholasville, KY, USA|

Job Overview

Benefits

Health Insurance

Vision Insurance

Dental Insurance

cafeteria plans

short term disability

long term disability

accidental insurance

Life insurance

401k with 4% company match

Paid Time Off

Holiday pay

Uniform allowance

Continuing education reimbursement

Free parking

Job Description

Family Practice Associates (FPA) is a well-established family practice group founded in 1983 by Dr. Jeffrey Foxx. Located in Central Kentucky, FPA has grown into one of the largest primary care provider groups in the region, offering comprehensive family-centered care that spans from infancy to the later years of life. With a dedicated team of over 20 primary providers, including physicians, nurse practitioners, physician assistants, and a licensed professional clinical counselor, FPA is committed to delivering high-quality, compassionate healthcare to Central Kentucky families. The practice is supported by a professionally trained staff comprising certified medical assistants (CMA), receptionists, lab technicians, and other essential personnel who contribute to the award-winning service environment at FPA. Recognized as a Patient-Centered Medical Home (PCMH) by the National Commission on Quality Assurance, FPA emphasizes coordinated care that prioritizes patient needs and enhances healthcare outcomes. The group operates from two convenient locations in Hamburg and Brannon Crossing and extends its services online, ensuring greater accessibility and convenience for patients.

The Front Office Receptionist plays a critical role within FPA by managing the initial and concluding stages of each patient visit while providing excellent customer service. This position is the first point of contact for patients, requiring a professional and courteous demeanor to greet and assist patients effectively. The role involves verifying and updating patient information, registering new patients, and handling administrative tasks such as scanning and indexing documents. The receptionist is also responsible for managing appointment schedules, verifying insurance benefits, processing payments including copays and deductibles, and maintaining the organization and cleanliness of the front office. The position demands familiarity with electronic health record (EHR) systems like Allscripts, the ability to communicate effectively with patients and healthcare providers, and a strong commitment to teamwork. Working hours span Monday through Friday with some variations, including closing shifts and Saturday rotations. This full-time role offers competitive pay alongside a comprehensive benefits package, making it an excellent opportunity for those interested in a stable and rewarding healthcare environment. Overall, the Front Office Receptionist at FPA is an integral part of the healthcare delivery process, directly influencing patient satisfaction and the smooth operation of the medical practice.

Job Requirements

Willingness to travel between Hamburg and Brannon Crossing locations
Ability to sit down and stand up frequently
Ability to stretch over counters and lift loads of less than 10 pounds
Fine motor skills necessary to operate computers for long periods
Problem solving skills to assist patients with care and encounter processes
Excellent customer service skills
Ability to function as a team player
Effective interpersonal skills

Job Qualifications

Graduate of a medical office related training program or high school graduate
Experience with medical office procedures preferred
Ability to operate computers for long periods
Strong problem solving skills
Excellent customer service skills
Effective interpersonal skills
Ability to work well as a team player

Job Duties

Greet patients in a courteous and professional manner
Update and verify patient information as needed
Register new patients
Scan patient identification, insurance cards and other paperwork
Index scanned documents to patient chart
Continuously monitor Phreesia dashboard
Print encounter forms as needed
Perform insurance eligibility and benefits checks and explain to patient as needed
Collect copays, deductibles, and previous balances
Reconcile payments posted in Phreesia at the end of the business day
Schedule appointments in Allscripts PM as instructed by the provider and or requested by the patient
Verify and ensure accuracy of prescription output in Allscripts EHR
Print and or call in prescriptions
Obtain signature from provider for controlled prescriptions
Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school and work excuses and clinical summaries
Assist patients with questions and concerns and appointments as needed
Relinquish materials such as medical records, drug samples, written prescriptions, etc to patients as directed by other departments
Schedule and track drug representative appointment schedule
Assist drug representatives and scheduling of breakfast and luncheons
Notify staff of breakfast and lunch schedule
Keep front office adequately stocked with patient forms
Keep desks and lobby clean and professional at all times
Clean and straighten work areas and lobby each night at close of business
Other duties and responsibilities as assigned and as required in our effort to meet the service standard established for check-in and check-out reception