Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
collaborative work environment
employee recognition programs
Retirement plan options
Flexible work schedule
Job Description
ENT Specialty Partners (ESP) is a leading organization dedicated to providing exceptional strategic, financial, and operational support to ear, nose, and throat (ENT) medical practices across the country. Specializing in collaborative partnerships with various clinics, ESP supports a comprehensive range of services including otolaryngology - head and neck surgery, audiology, allergy treatments, facial plastic surgery, pulmonology, and physical therapy. The company is driven by core values such as excellence, service, principles, and innovation, striving to become the foremost provider of ENT services nationwide. ESP’s dynamic team embodies a community-centric approach, focusing on creating an environment where healthcare professionals can work collaboratively to deliver the highest quality patient care and foster exceptional employee experiences.
The Front Desk Receptionist role at ENT Specialty Partners is a vital position responsible for welcoming and orienting patients as the first point of contact within the clinical setting. This role demands exceptional interpersonal skills and a friendly demeanor to ensure every patient feels comfortable and valued from the moment they enter the practice. The receptionist manages essential administrative functions that support efficient clinic operations including patient check-in and check-out, appointment scheduling, handling multiple phone lines, processing payments, and maintaining accurate patient records. Additionally, the receptionist is charged with upholding a clean and organized reception area that promotes a safe and professional atmosphere. This position is suited to individuals who thrive in fast-paced, patient-focused environments and who are capable of managing numerous tasks simultaneously with attention to detail and courteous professionalism. Responsibilities also include assisting patients in distress and supporting overall office safety, highlighting the important role the receptionist plays in the patient experience and clinic workflow. Working on-site from Monday to Friday during daytime hours, with occasional after-hours meetings, the Front Desk Receptionist helps ensure that each patient visit starts smoothly, setting the tone for the quality care ESP is committed to providing.
The Front Desk Receptionist role at ENT Specialty Partners is a vital position responsible for welcoming and orienting patients as the first point of contact within the clinical setting. This role demands exceptional interpersonal skills and a friendly demeanor to ensure every patient feels comfortable and valued from the moment they enter the practice. The receptionist manages essential administrative functions that support efficient clinic operations including patient check-in and check-out, appointment scheduling, handling multiple phone lines, processing payments, and maintaining accurate patient records. Additionally, the receptionist is charged with upholding a clean and organized reception area that promotes a safe and professional atmosphere. This position is suited to individuals who thrive in fast-paced, patient-focused environments and who are capable of managing numerous tasks simultaneously with attention to detail and courteous professionalism. Responsibilities also include assisting patients in distress and supporting overall office safety, highlighting the important role the receptionist plays in the patient experience and clinic workflow. Working on-site from Monday to Friday during daytime hours, with occasional after-hours meetings, the Front Desk Receptionist helps ensure that each patient visit starts smoothly, setting the tone for the quality care ESP is committed to providing.
Job Requirements
- High school diploma or GED required
- prior experience preferred but not required
- strong communication skills
- active listening
- time management skills
- highly organized
- detail-oriented
- able to manage multiple priorities
- strong customer service skills
- proficiency in office software (e.g., MS Office, Teams) and scheduling systems
Job Qualifications
- High school diploma or GED
- strong communication skills
- active listening
- time management skills
- highly organized
- detail-oriented
- ability to manage multiple priorities
- strong customer service skills
- proficiency in office software such as MS Office and Teams
- experience with scheduling systems
Job Duties
- Greet and check in patients
- ensure timely patient flow
- manage multiple phone lines and scheduling systems
- receive referrals and contact patients for scheduling
- provide patients with visit information, estimated charges, and required documentation
- verify patient ID and insurance
- assist with forms and billing questions
- collect and record payments (copays, co-insurance, deductibles, and balances)
- schedule, reschedule, and confirm appointments
- maintain accurate and up-to-date patient records and demographics
- keep reception and waiting areas clean, organized, and sanitized
- assist patients in distress and monitor the waiting area for safety
- contribute to team efforts by performing additional tasks, as requested
- responsibilities may evolve, and additional duties may be assigned as needed
Job Criteria
Experience
No experience required
Job Location
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