Front Office Receptionist

Community Medical Centers (CMC) is a leading healthcare provider dedicated to enhancing the health and well-being of the communities it serves, particularly in San Joaquin and Solano counties. As one of the region's largest healthcare networks, CMC ensures that even its most vulnerable residents have affordable access to quality healthcare. Their integrated model includes medical, dental, behavioral health, and supportive services, all centered around a team-based approach to care that prioritizes patients. CMC's mission is to work collaboratively to improve the health outcomes and overall well-being of the diverse populations they serve, regardless of age, income, or background. The organization takes pride in fostering a collaborative, diverse, and supportive workplace environment that encourages professional growth and advancement. Full-time employees benefit from competitive pay and a comprehensive package of benefits including medical, dental, vision plans, and flexible spending accounts.

The Front Office Receptionist at CMC plays a vital role as a key member of the Care Team. This position is responsible for delivering an excellent customer service experience by welcoming and assisting patients, visitors, and clients warmly and professionally both in person and through phone and text-based communication. The receptionist ensures smooth patient flow by efficiently scheduling appointments, managing patient registration, verifying insurance and eligibility, and supporting patient portal education. They perform a variety of administrative and clerical tasks such as patient screening, confirmation calls, chart updates, and communication coordination within the care team. Their role extends to assisting with empanelment and team-based care efforts to promote continuity of care and improve provider utilization. With attention to detail and strong interpersonal skills, the Front Office Receptionist must uphold confidentiality protocols aligned with HIPAA requirements and organizational standards. This position reports directly to the Front Office Supervisor or Center Manager and actively participates in routine training and meetings for continual professional development. Community Medical Centers values compassionate care and professionalism, and this role embodies these principles to ensure patients receive respectful, sensitive, and efficient service. The work environment is dynamic and demands the ability to multitask, communicate clearly, and maintain high-quality standards even under pressure. This opportunity is ideal for those who have experience or interest in medical reception, customer service in community-based organizations, and desire to contribute meaningfully to healthcare access and delivery within a community setting.