
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
flexible schedule
Job Description
Our healthcare facility is dedicated to providing high-quality patient care in a welcoming and efficient environment. We pride ourselves on creating a supportive atmosphere where patients feel valued and comfortable from the moment they enter our doors. As an integral part of our team, we focus on delivering comprehensive services that ensure the health and well-being of our community. Our clinic operates with a commitment to professionalism, respect, and attention to detail, equipped with modern technology and staffed by compassionate professionals dedicated to enhancing patient experiences and outcomes.
The role of Front Desk Receptionist is a pivotal position within our clinical office setting. As the first point of contact for patients, you will play a crucial role in shaping the initial impression and overall patient experience. Your responsibilities will encompass a wide range of administrative and interpersonal tasks, including greeting patients, managing appointment schedules, handling phone communications, verifying insurance information, and processing payments. This role demands a warm and welcoming demeanor, excellent organizational skills, and the ability to multitask effectively in a dynamic environment.
Your daily duties will involve ensuring smooth patient flow by efficiently checking patients in and out, scheduling and confirming appointments, and providing essential information regarding visits and estimated charges. You will serve as a key liaison between patients and healthcare providers, offering assistance with paperwork, answering billing inquiries, and maintaining accurate patient records. Your work contributes directly to the operational success and positive reputation of our clinic. This is a full-time position, based on-site with a Monday to Friday daytime schedule, with occasional after-hours meetings as necessary. Our facility offers a supportive work environment that fosters professional growth, teamwork, and a commitment to patient-centered care.
The role of Front Desk Receptionist is a pivotal position within our clinical office setting. As the first point of contact for patients, you will play a crucial role in shaping the initial impression and overall patient experience. Your responsibilities will encompass a wide range of administrative and interpersonal tasks, including greeting patients, managing appointment schedules, handling phone communications, verifying insurance information, and processing payments. This role demands a warm and welcoming demeanor, excellent organizational skills, and the ability to multitask effectively in a dynamic environment.
Your daily duties will involve ensuring smooth patient flow by efficiently checking patients in and out, scheduling and confirming appointments, and providing essential information regarding visits and estimated charges. You will serve as a key liaison between patients and healthcare providers, offering assistance with paperwork, answering billing inquiries, and maintaining accurate patient records. Your work contributes directly to the operational success and positive reputation of our clinic. This is a full-time position, based on-site with a Monday to Friday daytime schedule, with occasional after-hours meetings as necessary. Our facility offers a supportive work environment that fosters professional growth, teamwork, and a commitment to patient-centered care.
Job Requirements
- High school diploma or GED required
- prior experience preferred but not required
- strong communication skills
- active listening
- time management abilities
- highly organized
- detail-oriented
- able to manage multiple priorities
- proficiency in office software including MS Office and Teams
- experience with scheduling systems
- strong customer service skills
- ability to remain focused for extended periods
- ability to work independently or as part of a team
- professional appearance and demeanor
- ability to sit for extended periods
- ability to move throughout the office
- ability to perform light lifting
- manual dexterity for computer and phone use
Job Qualifications
- High school diploma or GED
- strong communication skills
- active listening abilities
- time management skills
- highly organized and detail-oriented
- proficiency in office software such as MS Office and Teams
- experience with scheduling systems
- strong customer service skills
- positive attitude and professional demeanor
- ability to work independently and as part of a team
- adaptability to change
Job Duties
- Greet and check in patients
- ensure timely patient flow
- manage multiple phone lines and scheduling systems
- receive referrals and contact patients for scheduling
- provide patients with visit information, estimated charges, and required documentation
- verify patient ID and insurance
- assist with forms and billing questions
- collect and record payments including copays, co-insurance, deductibles, and balances
- schedule, reschedule, and confirm appointments
- maintain accurate and up-to-date patient records and demographics
- keep reception and waiting areas clean, organized, and sanitized
- assist patients in distress and monitor the waiting area for safety
- contribute to team efforts by performing additional tasks as requested
- adapt to evolving responsibilities as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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